At a Glance
- Tasks: Engage with customers, build relationships, and drive sales for a growing family business.
- Company: Evergreen, a friendly family-run business supplying bespoke greenery.
- Benefits: Hybrid working, competitive salary, uncapped bonuses, and a supportive team culture.
- Other info: Opportunity for career growth in a warm, collaborative environment.
- Why this job: Join a dynamic team and help transform spaces while earning great rewards.
- Qualifications: Sales experience and a passion for design or customer service.
Working: Hybrid, flexible working is available
Evergreen designs and supplies artificial planting and bespoke greenery for commercial spaces and private homes, including fantastic projects such as Kensington Palace, Love Island, Wimbledon Tennis, Google offices, Harrods and Selfridges.
The Opportunity
We are looking for an outgoing and proactive customer facing person, to help Georgina (Managing Director) to grow the business (no pun intended)
Evergreen is a 10-person family business founded in 2002.
The culture is warm, friendly, and people help each other to succeed.
Customers keep coming back because they always ‘find a way’ to make the client’s space look fantastic, with bespoke products at affordable prices.
As a result they are consistently busy, but there is potential for more.
The opportunity is to help Georgina to increase sales, by working with existing customers, speaking with historical clients and building new relationships.
Bring your sales skills, deliver excellent quality for customers, get bonuses for great work, and help this small business to fulfil its potential!
The Role
Business Development - Existing Relationships
- Analyse the database of existing customers, reconnect with previous clients to find opportunities for further work, repeat business and referrals.
- Target interior designers, landscapers, office fit out firms and property developers who could benefit from Evergreen’s products.
Business Development – Outbound Sales
- Build relationships with potential partners and customers, on email and phone calls.
Client Management – Inbound Sales
- Own selected customer enquiries on phone and email.
- Qualify opportunities including the size, budget, timescale, decision-makers and likelihood of the project going ahead.
- Build trust through providing honest advice, guiding customers to the right solution.
- Handover high-value enquiries to Georgina if appropriate.
- Prepare quotes and proposals and follow them up with purpose until the customer makes a decision.
Strategic Work
- Work with Georgina to input into the Evergreen Sales and Marketing strategy.
- Provide ideas that could increase revenue and turn the ideas into action.
- Share customer insights with Georgina, including common requests, objections, and gaps in the product range.
- Support sales and marketing activity by gathering testimonials, developing case studies and contributing ideas for email or LinkedIn content.
- Build an excellent understanding of Evergreen’s products, target customers etc.
- Turn customer briefs into workable solutions with support from the workshop team.
- Keep the CRM up to date with details of each enquiry.
The Person – Requirements
- Existing experience in a sales role, Account management or customer service.
- Happy to ‘cold contact’ people that we do not have an existing relationship with.
- Experience in Interior design, horticulture, landscaping, visual merchandising, office interiors, furniture, property styling or another design-led field.
- Consultative person with a good visual eye, able to turn a customer’s brief into a tailored solution.
- Commercial judgement, to understand which opportunities are likely to convert.
- Strong written communication and attention to detail.
- Confident and warm person, you ask great questions to understand customer needs.
- Self-starting and organised.
- Comfortable using a CRM and learning new systems.
- A team-first attitude. You help colleagues and contribute positively to the team.
Location
Pickering, Yorkshire
Flexible Working Policy
Hybrid working is available once you have settled in
Working Hours
9-5, with flexibility provided
£27,000 - £30,000 depending on experience + Sales Commission (uncapped bonus, estimated at up to £10,000 per year for excellent performance)
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Sales and Customer Service Executive in Pickering employer: The Employer Agent
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StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Pickering
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Customer Service Executive at The Employer Agent, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including The Employer Agent. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Customer Service Executive. Sometimes, a personal touch can grab attention faster than a generic application!
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for The Employer Agent:When writing your cover letter, make sure to tailor your message specifically for The Employer Agent. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at The Employer Agent
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show The Employer Agent that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show The Employer Agent that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with The Employer Agent’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
