Customer Success Executive in Loughton

Base pay range

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The Details

• Contract: Permanent
• Working: 3 days in the office (Mon, Tues, Weds), 2 working from home
• Benefits: £32,000-£37,000, excellent pension and reward schemes
• Location: North East London

The Opportunity

• Their HR SaaS products are in high demand; employee recognition and rewards, helping clients to build excellent workplace cultures, to improve retention and productivity
• Impressive company growth; they have 3,000 clients (98% retention rate)
• Two days working from home (Thursday, Friday)
• We have placed two Customer Success Managers and three BDRs into the company, all are doing really well and are enjoying their roles
• The Head of Customer Success (your manager) is excellent to work with. She has a long tenure at the business, because; \”I love the culture here, no two days are the same and I have always been given opportunities to progress\”.

The Role

• Be the key point of contact for your clients, ensuring retention and growth of your client accounts, through excellent account management
• Provide technical and product support; working with internal stakeholders on growth opportunities
• Customer Onboarding and Training – ensuring clients have a great onboarding experience and provide continuous training to get the most value out of their program solution
• Strategic Thinking – be proactive to offer solutions to clients, ensure they always have the most appropriate products and services to achieve their goals
• Collaborate with internal staff members when required on your accounts, including with the sales team for existing account growth
• Manage projects and prioritise workloads
• Build an extensive understanding of the tools available to advise clients on solutions that achieve their goals and meet their tech needs.

The Person

• 2+ years of experience in B2B client relationship management roles, ideally for enterprise clients
• Experience of SaaS account management is preferred
• Proactive approach to work, you thrive on change and are motivated by helping others
• Organised, creative and excellent project management skills.

Seniority level

Associate

Employment type

Full-time

Job function

Sales and Business Development

Industries

Human Resources Services and Software Development