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For Companies At a Glance
- Tasks: Manage operations, customer support, and logistics in a fast-paced environment.
- Company: Exciting company distributing collectable items to passionate fans.
- Benefits: Competitive salary, discretionary bonus, and opportunities for career progression.
- Other info: Dynamic workplace with a focus on innovation and improvement.
- Why this job: Join a warm team and make an impact in a growing business.
- Qualifications: 2+ years in admin or customer service, with strong organisational skills.
The predicted salary is between 25000 - 27000 £ per year.
The Opportunity
Location: Brighton
Salary: £25,000 - £27,000 depending on experience + discretionary bonus
Working: 5 days per week in the office
Progression: There are opportunities for high performers to take on more responsibility.
The company distributes collectable items to 'super fan' customers, in the UK and further afield. They have grown significantly in the last 12 months, it is an exciting place to work if you like a challenge! The team are warm, passionate, hard working people, and it is an exciting time to join the business.
They are looking for someone who is highly organised, proactive, and enjoys working in a fast paced, varied environment. You’ll work closely with the team, working on a blend of admin, operations, logistics and customer support tasks — keeping everything smooth, on time, and properly tracked.
Operations
- Fulfillment of orders, processing orders quickly and efficiently, ensuring high quality
- Learn processes, then bring your own ideas to improve ‘how they do things’
- Spot issues and fix them before they become problems
- Manage day-to-day office operations, including supplies, contracts, and vendor relationships
- Help to onboard new hires
- Keep the workspace tidy and organised
Finance & Administration
- Process invoices, reconcile transactions, liaise with our accountant if required
- Keep records tidy: expenses, stock purchases, contracts
- Ensure that stock levels are accurate, and reflected on the relevant system
- Provide occasional PA-style support to the founders
Customer Service / Marketing
- Manage shared email inboxes and respond to customers with speed, care and clarity
- Work across platforms and handle multiple conversations at once
- Process orders, refunds, and returns accurately and efficiently
- Update CRM and order systems with clean, current data
- Work on social media and website marketing content
The Person
- 2 years+ administrator or customer service experience
- Passion for ‘super fan’ products is strongly desired (celebrity culture, film, music, collectables), some previous experience working in these industries is desired but not essential
- Shopify and Commerce experience is important
- Excellent organisational and multitasking skills, with strong attention to detail
- Strong negotiation and communication skills
- Dynamic self-starter, proactive and makes things happen
- Business acumen, bringing ideas to improve performance
- Excellent relationship builder
- Resilience, ability to work to tight deadlines
- Positive, can-do attitude
Desired experience (not essential)
- Excel skills and familiarity with accounting systems
- Experience with social media marketing
Operations Executive in Brighton employer: The Employer Agent
Contact Detail:
The Employer Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Brighton
✨Tip Number 1
Get to know the company inside out! Research their products and culture, especially if they’re all about those 'super fan' items. This will help you connect with the team during interviews and show that you’re genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role there. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about how your past experiences can relate to the role. We want to see your proactive side, so come ready with ideas on how to improve processes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Executive in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Executive role. Highlight your admin and customer service experience, and don’t forget to mention any passion you have for collectable items or 'super fan' culture!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you're excited about this opportunity. Mention how your skills align with the fast-paced environment and how you can contribute to the team.
Show Off Your Organisational Skills: Since the role requires excellent organisational skills, give examples in your application of how you've successfully managed multiple tasks or projects. This will help us see that you’re the proactive self-starter we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Employer Agent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their mission, values, and the specific items they distribute. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As an Operations Executive, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or improved processes. Highlight how your proactive approach can contribute to keeping operations smooth and efficient.
✨Demonstrate Your Customer Service Savvy
Since customer support is a big part of the role, be ready to discuss how you've handled customer inquiries in the past. Share specific instances where you resolved issues quickly and effectively, showcasing your ability to communicate clearly and empathetically.
✨Bring Ideas to the Table
The company values innovation, so think about ways you could improve their current processes. Prepare a couple of suggestions that demonstrate your business acumen and willingness to contribute to the team's success. This shows you're not just a follower but a dynamic self-starter.