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For Companies At a Glance
- Tasks: Manage operations, logistics, and customer support in a fast-paced environment.
- Company: Exciting company distributing collectable items to passionate fans.
- Benefits: Competitive salary, discretionary bonus, and opportunities for career progression.
- Other info: Dynamic role with room for creativity and improvement in processes.
- Why this job: Join a warm, passionate team and make a real impact on operations.
- Qualifications: 2+ years in admin or customer service; passion for collectables is a plus.
The predicted salary is between 25000 - 27000 £ per year.
The Opportunity
Location: Brighton
Salary: £25,000 - £27,000 depending on experience + discretionary bonus
Working: 5 days per week in the office
Progression: There are opportunities for high performers to take on more responsibility.
The company distributes collectable items to 'super fan' customers, in the UK and further afield. They have grown significantly in the last 12 months, it is an exciting place to work if you like a challenge! The team are warm, passionate, hard working people, and it is an exciting time to join the business.
They are looking for someone who is highly organised, proactive, and enjoys working in a fast paced, varied environment. You’ll work closely with the team, working on a blend of admin, operations, logistics and customer support tasks — keeping everything smooth, on time, and properly tracked.
Operations
- Fulfillment of orders, processing orders quickly and efficiently, ensuring high quality
- Learn processes, then bring your own ideas to improve ‘how they do things’
- Spot issues and fix them before they become problems
- Manage day-to-day office operations, including supplies, contracts, and vendor relationships
- Help to onboard new hires
- Keep the workspace tidy and organised
Finance & Administration
- Process invoices, reconcile transactions, liaise with our accountant if required
- Keep records tidy: expenses, stock purchases, contracts
- Ensure that stock levels are accurate, and reflected on the relevant system
- Provide occasional PA-style support to the founders
Customer Service / Marketing
- Manage shared email inboxes and respond to customers with speed, care and clarity
- Work across platforms and handle multiple conversations at once
- Process orders, refunds, and returns accurately and efficiently
- Update CRM and order systems with clean, current data
- Work on social media and website marketing content
The Person
- ~2 years+ administrator or customer service experience
- ~Passion for ‘super fan’ products is strongly desired (celebrity culture, film, music, collectables), some previous experience working in these industries is desired but not essential
- ~Shopify and Commerce experience is important
- ~Excellent organisational and multitasking skills, with strong attention to detail
- ~Strong negotiation and communication skills
- ~Dynamic self-starter, proactive and makes things happen
- ~Business acumen, bringing ideas to improve performance
- ~Excellent relationship builder
- ~Resilience, ability to work to tight deadlines
- ~Positive, can-do attitude
Desired experience (not essential)
- Excel skills and familiarity with accounting systems
- Experience with social media marketing
Operations Director/ Managing Director in Brighton employer: The Employer Agent
Contact Detail:
The Employer Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director/ Managing Director in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially if they resonate with your passion for 'super fan' items. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've improved processes or solved problems in previous roles. This will demonstrate that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team and contributing to their exciting growth.
We think you need these skills to ace Operations Director/ Managing Director in Brighton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for 'super fan' products shine through! Mention any relevant experiences or interests that connect you to the world of collectables, celebrity culture, or anything else that excites you about this role.
Be Organised and Clear: We love a well-structured application! Make sure your CV and cover letter are tidy, easy to read, and highlight your organisational skills. Use bullet points where necessary to keep things clear and concise.
Tailor Your Application: Don’t just send out the same application everywhere. Take the time to tailor your CV and cover letter to our specific job description. Highlight your experience in admin, operations, and customer service, and how it relates to what we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Employer Agent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their mission, values, and the specific items they distribute. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
Given the role's focus on operations and administration, be ready to discuss your organisational strategies. Prepare examples of how you've managed multiple tasks or projects in the past, and highlight any tools or systems you used to keep everything on track.
✨Demonstrate Proactivity
The company is looking for a dynamic self-starter, so come prepared with ideas on how you could improve their processes. Think about potential challenges they might face and how you would address them. This shows that you're not just reactive but also forward-thinking.
✨Engage with Customer Service Scenarios
Since customer service is a key part of the role, be ready to discuss how you would handle various customer interactions. Prepare a few scenarios where you successfully resolved issues or improved customer satisfaction, showcasing your communication skills and attention to detail.