At a Glance
- Tasks: Juggle admin, operations, and customer support tasks while improving processes.
- Company: Dynamic company in Brighton with a focus on innovation and teamwork.
- Benefits: Competitive pay based on skills, plus opportunities for growth and development.
- Other info: Join a vibrant team and help shape our business processes.
- Why this job: Be the backbone of our operations and make a real impact every day.
- Qualifications: 3+ years in admin or customer service, with strong organisational skills.
The predicted salary is between 23400 - 28600 £ per year.
This range is provided by The Employer Agent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Brighton
Working: 5 days per week in the office
The Opportunity
We are looking for someone who is highly organised, and gets a kick out of juggling multiple tasks without dropping the ball. We also want someone who is going to bring their ideas to improve our processes. You’ll work closely with the founders and team, handling a blend of admin, operations, logistics and customer support tasks — keeping everything smooth, on time, and properly tracked.
Finance & Administration
- Process invoices, reconcile transactions, liaise with our accountant
- Track timesheets, assist with reporting and bonus logs
- Keep internal staff and training records up to date
- Ensure that our stock levels are accurate, and reflected on the relevant systems
- Provide occasional PA-style support to the founders
Operations
- Learn our processes, then bring your own ideas to improve ‘how we do things’
- Work with the Founder and interim COO to implement a best in class playbook for how the business operates
- Spot issues and fix them before they become problems
- Manage day-to-day office operations, including supplies, contracts, and vendor relationships
- Keep the workspace tidy and organised
- Help with fulfilment of orders
- Help to onboard new hires
Customer Service
- Manage shared inboxes and respond to customers with speed, care and clarity
- Work across platforms and handle multiple conversations at once
- Process orders, refunds, and returns accurately and efficiently
- Update CRM and order systems with clean, current data
- Work on social media and website marketing content
The Person
- 3+ years administrator experience, customer service or office coordination role
- Experience working in a ‘super fan’ industry is strongly desired (collectables)
- Shopify and Commerce experience is important
- Excellent organisational and multitasking skills, with strong attention to detail
- Strong negotiation and communication skills
- Dynamic self-starter, proactive and makes things happen
- Business acumen, bringing ideas to improve performance
- Excellent relationship builder
- Resilience, ability to work to tight deadlines
Desired experience (not essential)
- Excel skills and familiarity with financial systems (Xero, Dext, QuickBooks, etc.) is a benefit
- Experience with social media content creation (e.g. product-focused reels, videos, imagery)
- Familiarity with TikTok Shop, or Omnisend
Seniority level: Associate
Employment type: Full-time
Job function: Marketing, Administrative, and Distribution
Industries: Online and Mail Order Retail
Operations Coordinator in Brighton employer: The Employer Agent
London Filmed is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and technical expertise come together to redefine live event production. Located in the dynamic area of Shoreditch, employees benefit from competitive remuneration, regular salary reviews, and a supportive environment that encourages professional growth and collaboration with leading brands. Join us to be part of a diverse team that values innovation and empowers you to excel in your role as an Audio Visual Technician.
