Operations Coordinator in Brighton

The Details

• Location: Brighton
• Salary: £25,000 – £30,000 depending on experience
• Working: 5 days per week in the office

The Opportunity

We are looking for someone who is highly organised, and gets a kick out of juggling multiple tasks without dropping the ball. We also want someone who is going to bring their ideas to improve our processes.

You’ll work closely with the founders and team, handling a blend of admin, operations, logistics and customer support tasks — keeping everything smooth, on time, and properly tracked.

Finance & Administration

• Process invoices, reconcile transactions, liaise with our accountant
• Keep records tidy: expenses, stock purchases, contracts
• Track timesheets, assist with reporting and bonus logs
• Keep internal staff and training records up to date
• Ensure that our Stock levels are accurate, and reflected on the relevant systems
• Provide occasional PA-style support to the founders

Operations

• Learn our processes, then bring your own ideas to improve ‘how we do things’
• Work with the Founder and interim COO to implement a best in class playbook for how the business operates
• Spot issues and fix them before they become problems
• Manage day-to-day office operations, including supplies, contracts, and vendor relationships
• Keep the workspace tidy and organised
• Help with fulfilment of orders
• Help to onboard new hires

Customer Service

• Manage shared inboxes and respond to customers with speed, care and clarity
• Work across platforms and handling multiple conversations at once
• Process orders, refunds, and returns accurately and efficiently
• Update CRM and order systems with clean, current data
• Work on social media and website marketing content

The Person

• 3years+ administrator experience, customer service or office coordination role
• Experience working in a ‘super fan’ industry is strongly desired (collectables)
• Shopify and Commerce experience is important
• Excellent organisational and multitasking skills, with strong attention to detail
• Strong negotiation and communication skills
• Dynamic self-starter, proactive and makes things happen
• Business acumen, bringing ideas to improve performance
• Excellent relationship builder
• Resilience, ability to work to tight deadlines
• Positive, can-do attitude

Desired experience (not essential)

• Excel skills and familiarity with financial systems (Xero, Dext, QuickBooks, etc.) is a benefit
• Experience with social media content creation (e.g. product-focused reels, videos, imagery)
• Familiarity with TikTok Shop, or Omnisend