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For Companies At a Glance
- Tasks: Manage operations, customer support, and marketing for a vibrant collectables company.
- Company: Exciting and rapidly growing company focused on 'super fan' products.
- Benefits: Competitive salary, discretionary bonus, and opportunities for career progression.
- Other info: Dynamic workplace with room for creativity and personal growth.
- Why this job: Join a passionate team and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in admin or customer service; love for collectables is a plus.
The predicted salary is between 25000 - 27000 £ per year.
The Opportunity
Location: Brighton
Salary: £25,000 - £27,000 depending on experience + discretionary bonus
Working: 5 days per week in the office
Progression: There are opportunities for high performers to take on more responsibility.
The company distributes collectable items to 'super fan' customers, in the UK and further afield. They have grown significantly in the last 12 months, it is an exciting place to work if you like a challenge! The team are warm, passionate, hard working people, and it is an exciting time to join the business.
They are looking for someone who is highly organised, proactive, and enjoys working in a fast paced, varied environment. You’ll work closely with the team, working on a blend of admin, operations, logistics and customer support tasks — keeping everything smooth, on time, and properly tracked.
- Operations
- Fulfillment of orders, processing orders quickly and efficiently, ensuring high quality
- Learn processes, then bring your own ideas to improve ‘how they do things’
- Spot issues and fix them before they become problems
- Manage day-to-day office operations, including supplies, contracts, and vendor relationships
- Help to onboard new hires
- Keep the workspace tidy and organised
- Finance & Administration
- Process invoices, reconcile transactions, liaise with our accountant if required
- Keep records tidy: expenses, stock purchases, contracts
- Ensure that stock levels are accurate, and reflected on the relevant system
- Provide occasional PA-style support to the founders
- Customer Service / Marketing
- Manage shared email inboxes and respond to customers with speed, care and clarity
- Work across platforms and handling multiple conversations at once
- Process orders, refunds, and returns accurately and efficiently
- Update CRM and order systems with clean, current data
- Work on social media and website marketing content
The Person
- ~2 years+ administrator or customer service experience
- ~Passion for ‘super fan’ products is strongly desired (celebrity culture, film, music, collectables), some previous experience working in these industries is desired but not essential
- ~Shopify and Commerce experience is important
- ~Excellent organisational and multitasking skills, with strong attention to detail
- ~Strong negotiation and communication skills
- ~Dynamic self-starter, proactive and makes things happen
- ~Business acumen, bringing ideas to improve performance
- ~Excellent relationship builder
- ~Resilience, ability to work to tight deadlines
- ~Positive, can-do attitude
Desired experience (not essential)
- Excel skills and familiarity with accounting systems
- Experience with social media marketing
Operational Resilience Manager - CEO Office in Brighton employer: The Employer Agent
Contact Detail:
The Employer Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Manager - CEO Office in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Operational Resilience Manager role. Highlight your organisational skills and proactive attitude, and don’t forget to share your passion for 'super fan' products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting challenges ahead.
We think you need these skills to ace Operational Resilience Manager - CEO Office in Brighton
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We love candidates who can juggle multiple tasks and keep everything running smoothly, so share examples of how you've done this in the past!
Be Proactive: We’re looking for someone who doesn’t just wait for things to happen but makes them happen! In your application, mention times when you took the initiative to solve a problem or improve a process.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Show us how your experience aligns with what we’re looking for, especially in customer service and operations.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at The Employer Agent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their mission, values, and the specific role of an Operational Resilience Manager. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your Organisational Skills
Given the emphasis on organisation and multitasking in the job description, prepare examples from your past experience that highlight your ability to manage multiple tasks efficiently. Think about times when you improved processes or solved problems proactively.
✨Demonstrate Your Passion for Collectables
Since they’re looking for someone with a passion for 'super fan' products, be ready to discuss your interests in celebrity culture, film, music, or collectables. Share any relevant experiences or insights that connect you to their customer base.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, growth opportunities, or how they measure success in the role. This shows you’re serious about contributing to their exciting journey.