Wellness Club Director - Surrenne

Maybourne

Wellness Club Director– Surrenne

We are seeking an experienced and dynamic Wellness Club Director to lead and manage the operations, performance, and administration of Surrenne. In this key role, you will take full responsibility for guest satisfaction, product quality, operational efficiency, and staffing. You will also oversee the financial performance of the spa, maximising revenue and profitability through strategic planning and robust management.

Main responsibilities of the Wellness Club Director role include but are not limited to:

• Evolve and refine the Surrenne concept to continually enhance guest experiences.
• Collaborate with departments at The Berkeley and The Emory to ensure a seamless, high-quality guest experience across all aspects of the hotels.
• Work closely with Sales and Marketing department to develop and implement effective spa marketing initiatives.
• Regularly review competitor offerings and stay informed about industry trends both locally and globally.
• Develop and apply specialist knowledge of health and wellness trends to inform spa operations and guest offerings.
• Lead the onboarding of new team members, including departmental and hotel inductions, and ensure continuous colleagues’ development through training, performance appraisals, and mentoring.
• Manage recruitment, selection, and scheduling to ensure the right team is in place and operational needs are met. This includes overseeing rotas, holidays, and ensuring compliance with working time regulations.
• Take direction from the Global Head of Wellness and Longevity regarding overall strategy and operational direction.
• Regularly forecast and adjust strategies in response to anticipated trends in wellness and hospitality.
• Analyse monthly profit and loss statements and develop action plans to address variances, while driving revenue and profitability in line with the annual budget.
• Foster a positive team culture, ensuring open communication, collaboration, and high standards of service across the department.
• Lead and motivate Surrenne team to uphold hotel standards, ensuring exceptional guest service and satisfaction.
• Develop and execute a marketing plan to drive spa membership and manage member inquiries, including organising social and networking events to enhance engagement.
• Promote retail product sales by ensuring team proficiency in product knowledge and upselling techniques.
• Coordinate with Food and Beverage departments to meet the spa's culinary and beverage needs.
• Identify opportunities to enhance profitability through effective diary management, cost control, and upselling.
• work with Human Resources to support recruitment, recognition, retention, and team development efforts, including succession planning.
• Partner with the Learning and Development team to ensure comprehensive training strategies, including cross-training and leadership development.
• Adhere to the Maybourne Colleague Handbook, promoting best practices and fostering strong internal team relations.

Successful candidates for our Wellness Club Director opportunity will have:

• Proven leadership experience in a luxury spa or wellness environment.
• Strong financial acumen, with experience managing budgets and achieving revenue targets.
• Deep knowledge of health, wellness, and spa trends both locally and internationally.
• Exceptional communication and interpersonal skills with a strong ability to lead and inspire teams.
• Strong organisational skills and the ability to adapt to changing business needs.
• Passion for delivering exceptional guest experiences and upholding high standards.

What will you write in your Maybourne story?

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne .
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.