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- Tasks: Lead the night team, ensuring guest satisfaction and hotel standards.
- Company: Join The Emory, a luxury hotel in Knightsbridge, London.
- Benefits: Competitive salary, enhanced family policies, and wellness support.
- Why this job: Be part of a high-performing team delivering unparalleled service.
- Qualifications: Experience in luxury hotels and strong communication skills required.
- Other info: Exciting career growth opportunities and memorable employee experiences.
The predicted salary is between 36000 - 60000 £ per year.
The Maybourne is proud to introduce a new architectural landmark to London. The Emory is an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.
As Night Manager, you will represent management at night, maintain standards by liaising with all hotel departments to ensure efficiency, and assuring the security of all guests and the Hotel. Main responsibilities of the role include but are not limited to:
- To represent management for The Emory during the night and be responsible for all staff on site.
- To head and take part in the efficient running of the Guest Services, enforcing Policies and procedures of The Emory.
- To be fully conversant with Opera Cloud and follow LQA/Forbes/Maybourne standards of work for the Front Office.
- Deal with any guest complaints promptly, efficiently and ensure appropriate service recovery when needed.
- Ensure all complaints are recorded in Knowcross.
- Build strong working collaboration across night teams, develop and motivate team for success.
- Work towards achieving team and hotel objectives.
- Resolve any team disputes and escalate where necessary.
- To liaise with the late housekeeper to ensure that sufficient vacant clean rooms are available for possible walk-in rooms, and that night cleaning schedules are carried out keeping the hotel always clean.
- Walk and check public areas.
- To welcome and escort guests to their suites ensure that all hotel and in room facilities are explained to LQA/Forbes and Maybourne standard.
- To ensure financial reports are accurate and sent on daily basis, to run the night audit in Opera Cloud.
- Be fully conversant with Health and Safety Policy.
Successful candidates for the Night Manager opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills. The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service. We anticipate applicants will have previous experience as Assistant Front Office Manager or Night Manager and will have worked in a similar role within a luxury hotel environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
- Recognition and Career Development Referral Scheme Introduce a Star where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Brought to you by Maybourne, situated in Belgravia, The Emory is a modern masterpiece where the truest luxury is time well spent.
Night Manager in Slough employer: The Emory
Contact Detail:
The Emory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Emory. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with The Emory’s values and standards. Show us you’re not just a fit for the role but also for our culture. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Night Managers and how you’d handle guest complaints or team disputes. The more comfortable you are, the better you’ll shine during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for The Emory!
We think you need these skills to ace Night Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for The Emory shine through! We want to see that you’re genuinely excited about the opportunity to be part of our team and contribute to our luxury service.
Tailor Your Experience: Make sure to highlight your relevant experience as a Night Manager or Assistant Front Office Manager. We’re looking for candidates who can demonstrate their skills in a luxury hotel environment, so be specific about your past roles and achievements.
Be Professional Yet Personable: Your written application should reflect your communication skills. Keep it professional but don’t be afraid to let your personality come through. We value exceptional interpersonal skills, so show us how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Emory. Don’t miss out!
How to prepare for a job interview at The Emory
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Emory thoroughly. Familiarise yourself with its unique features, services, and the standards it upholds. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be responsible for leading the night team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards under pressure.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled guest complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your capability to ensure guest satisfaction and service recovery effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the hotel's future plans, team dynamics, or how success is measured in the Night Manager role. This shows your enthusiasm and helps you gauge if it's the right fit for you.