Concierge

A fantastic opportunity has arisen for a passionate and motivated Concierge to join the opening Guest Liaison team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.

As a Concierge you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you will have the ability to interact with guests and make them feel welcome and cared for during their stay at The Emory.

Main responsibilities of the Concierge include, but are not limited to:

• Assist guests with all queries about hotel facilities as well as events and upcoming functions.
• Confidently make recommendations to guests in regard to any sightseeing tours, food & beverage outlets, shopping opportunities and local attractions.
• Ensure clear communication is maintained between Guest Services and Guest Liaison to ensure a smooth running of the Front Office operations.
• Assist the Guest Liaison Manager with the daily administration and coordination of mail and parcels.
• Ensure internal and external guest bookings are made in a timely manner and according to our guests' needs and expectations.
• Liaise with the Fleet Service department to organise transportation for our guests when required.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Successful candidates for our Concierge opportunity will need to be well-presented, have excellent communication skills and a pleasant telephone manner. We anticipate applicants will have previous experience as a Concierge and will have worked in a luxury hotel environment. The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Financial Stability
• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.
• Health and Wellbeing Support
• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.
• Recognition and Career Development
• Referral Scheme Introduce a Star where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.
• Memorable experiences
• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.