At a Glance
- Tasks: Ensure smooth check-in and boarding processes while providing top-notch customer service.
- Company: Join Emirates, a leading airline with a commitment to employee satisfaction and growth.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and travel discounts.
- Other info: Opportunities for career advancement in a supportive work environment.
- Why this job: Be part of a dynamic team in the aviation industry and travel the world.
- Qualifications: Minimum O level, 3 years airline experience, and customer service training required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
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Job Purpose
Emirates operates one of the aviation world\'s youngest, most environmentally-friendly and technologically advanced fleets. The airline has a rapidly expanding network spanning 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries. Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services, and boarding gates, by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
Responsibilities
- Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation, and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
- Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
- To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
- To monitor queues at check-in, ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as keeping customers informed of any delays, disruptions and denied boarding including the implementation of the \'Options\' scheme.
- Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing.
- Ensure all safety instructions are complied with at all times and report any damage to aircraft, ULDs, immediately and assist with preparation of relevant reports.
- Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
- When required support and oversee excess baggage and ancillary revenue collection during check-in and at the gate to maximize revenue.
- When required oversee third party lounges. Liaise with service providers and supervise contracted staff, oversee catering, cleaning, maintenance and below the wing operations and ensure service standards are met and maintained.
- The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
Qualifications
- Minimum O level or equivalent
- Must have completed relevant and recognized professional training courses in Customer Services and Handling and Ground Operations.
- Given the specific requirements at outstations, a minimum of 3 years\' airline industry experience is required
- Knowledge of Departure Control System and Computerized Reservation System
- Knowledge of check-in procedures
- Fluent in spoken and written English.
- Proficiency in Microsoft Office applications
- Staff can only apply if they have completed a minimum of 1 year of service in the Company.
- Applicants must have the legal right to live and work in the United Kingdom. The Company will not provide assistance with obtaining work permits.
Salary & Benefits
Competitive Salary
At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. If you become our next Senior Airport Services Agent, some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
Senior Airport Services Agent in Birmingham employer: The Emirates Group
Emirates is an exceptional employer, offering a dynamic work environment that prioritises employee well-being and professional growth. With competitive salaries, generous benefits including private medical insurance and travel discounts, and a culture that values teamwork and customer service excellence, employees are empowered to thrive in their roles. Located in the heart of the aviation industry, this position as a Senior Airport Services Agent provides unique opportunities to engage with diverse customers while contributing to the success of one of the world's leading airlines.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Airport Services Agent in Birmingham
✨Connect with Local Logistic Groups
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We think you need these skills to ace Senior Airport Services Agent in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at The Emirates Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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How to prepare for a job interview at The Emirates Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at The Emirates Group.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to The Emirates Group.
