Lead Claims Handler

To provide a claims handling service to members who are the subject of a clinical negligence claim. Key Activities/Accountabilities: Responsible for handling own caseload in accordance with Claims Handling Protocol. Provide support for other members of the claims handling team & contribute to a positive team culture. Investigate, quantify, and negotiate claims. Provide assistance & guidance to members during the claims handling process. Maintain a good working knowledge of current technical & legal developments relevant to the work of the Claims Handling department. Participate in educational activities & keep a record of training/educational activities. Any other duties that are within the post holder’s capabilities. Qualifications & Experience: Claims handling experience in clinical negligence or other relevant business area such as personal injury, general insurance, or legal environment. Job Related Competencies – knowledge, skills, and attitude: Able to adapt & work under pressure, prioritising as necessary. Supportive of other team members. Technical: Knowledge of Civil Procedure Rules. Adherence to the Claims Handling Protocol. Knowledge of IT systems, particularly in-house (COMPASS & PROFILE). Keeps up to date with legislative changes & developing case law. Key Outputs/Performance Measures: Actively managing claims & maintaining case files in good order. Ensuring case files are adequately reserved & reviewed in accordance with Claims Handling Protocol. Compliance with Complaints Procedure. Determination of indemnity coverage & adherence to protocol for referring coverage issues. Contribute to project work within Claims Handling or other departments including writing at least one article per year for the Journal. Control & minimise indemnity payments & defence costs. Job Context: This position requires the post holder to manage a portfolio of claims, using technical skills to achieve the optimum result on each case. Adherence to legislative requirements & service standards is essential. The post holder must be flexible, self-motivated & able to work as part of a team. To work within a team with claims handlers at various levels, providing support and assistance as required. Seniority level Not Applicable Employment type Full-time Job function Other Industries Insurance #J-18808-Ljbffr