At a Glance
- Tasks: Lead and oversee international claims, ensuring top-notch governance and performance.
- Company: Dynamic insurance firm based in London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a forward-thinking team that values continuous improvement and customer outcomes.
- Why this job: Make a real impact in the insurance industry while working with cutting-edge technology.
- Qualifications: Experience in claims management and strong analytical skills required.
The predicted salary is between 72000 - 88000 £ per year.
Role
Claims Manager – Delegated Authority
Location
London
Purpose
- Oversee an international portfolio of delegated authority claims, providing technical leadership, performance oversight, governance and strategic direction across MGA/TPA relationships.
Key Responsibilities
- Oversee referral claims, coverage decisions, reserving and authority controls.
- Provide technical guidance on complex and high-value claims, including fraud-related matters.
- Manage MGA and TPA relationships, monitoring performance against MI, KPIs and SLAs.
- Lead regular performance reviews and identify trends, risks and improvement opportunities.
- Oversee claims audits, due diligence, peer reviews and thematic reviews.
- Track audit findings and drive remediation and continuous improvement.
- Use claims data and analytics to generate insight and support executive reporting.
- Champion data visualisation, automation and AI-driven claims improvements.
- Support onboarding, portfolio restructuring, transitions and run-off planning.
- Work closely with Underwriting, Risk, Compliance and Operations to ensure strong governance and customer outcomes.
Skills & Experience
- Proven claims handling, oversight or portfolio management experience; MGA/Delegated Authority preferred.
- Strong analytical skills and experience interpreting MI and performance data.
- Understanding of claims governance, audits and regulatory requirements.
- Commercially minded with the ability to challenge and influence stakeholders.
- Strong communication skills with confidence presenting to senior audiences.
- International portfolio experience, Power BI, and exposure to AI/automation advantageous.
Key Attributes
- Data-driven, commercially aware and comfortable operating at both technical and portfolio level.
- Curious, adaptable and forward-thinking, with an interest in technology and modern claims oversight.
- Strong focus on customer outcomes, conduct risk and continuous improvement.
Claims Manager in City of London employer: The Emerald Group Ltd, Search and Selection
Join a leading financial services firm that prioritises employee development and fosters a collaborative work culture. With a strong commitment to regulatory excellence, this role offers the opportunity to engage with senior management and shape the future of risk governance while enjoying competitive benefits and a supportive environment in a vibrant location. Embrace your potential in a company that values innovation and integrity, ensuring meaningful contributions to the industry.
Contact Details:
The Emerald Group Ltd, Search and Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in City of London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
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✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The Emerald Group Ltd, Search and Selection. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager in City of London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The Emerald Group Ltd, Search and Selection.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The Emerald Group Ltd, Search and Selection. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The Emerald Group Ltd, Search and Selection
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The Emerald Group Ltd, Search and Selection to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The Emerald Group Ltd, Search and Selection, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The Emerald Group Ltd, Search and Selection's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
