At a Glance
- Tasks: Create a welcoming atmosphere by ensuring cleanliness and exceptional service for guests.
- Company: Join Axiom Hospitality at The Elvetham, a historic hotel in beautiful Hampshire.
- Benefits: Enjoy competitive salary, hotel discounts, free meals, and 28-33 days holiday.
- Other info: Opportunities for growth, training, and a commitment to sustainability.
- Why this job: Be part of a talented team making memorable experiences for guests every day.
- Qualifications: Must be self-motivated with outstanding customer service skills.
The predicted salary is between 26436 - 26436 £ per year.
The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.
We are currently recruiting for a Housekeeping Attendant to join our Truly Talented team. Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.
What we offer:
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Free meals while on shift
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role:
As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service.
Responsibilities of the Housekeeping Attendant will include but are not limited to:
- Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs
- Ensuring that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences
- Ensuring a high level of customer satisfaction is always delivered in line with our core values and standards
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
- Highly self-motivated, confident, decisive and able to work with limited supervision
- Outstanding customer service skills with the ability to anticipate guests needs
- A team player able to work to defined procedures and standards
- Results-focused with a desire to succeed
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, food and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Housekeeping Attendant in Hook employer: The Elvetham
At Axiom Hospitality, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and employee growth. As a Housekeeping Attendant at The Elvetham Hotel, you will enjoy competitive benefits including generous holiday allowances, hotel discounts, and access to mental health support, all while working in a stunning historic setting that fosters a sense of community and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Attendant in Hook
✨Tip Number 1
Get to know the hotel! Research The Elvetham and its history. When you walk in for your interview, drop some interesting facts about the place. It shows you're genuinely interested and can help you stand out.
✨Tip Number 2
Practice your customer service skills. Think of scenarios where you might need to anticipate guests' needs. Role-play with a friend or family member to get comfortable with responding to different situations.
✨Tip Number 3
Dress the part! Make sure you look presentable and professional when you show up for your interview. First impressions matter, especially in hospitality, so put your best foot forward.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Axiom Hospitality. Don’t miss out on this opportunity!
We think you need these skills to ace Housekeeping Attendant in Hook
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to create memorable experiences for our guests.
Highlight Relevant Experience:Make sure to mention any previous housekeeping or customer service experience you have. We love seeing how your skills align with what we’re looking for in a Housekeeping Attendant!
Be Detail-Oriented:Since attention to detail is key in this role, use your application to demonstrate how you’ve excelled in maintaining high standards in past jobs. It’s all about showing us you can keep our hotel sparkling clean!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our Truly Talented team!
How to prepare for a job interview at The Elvetham
✨Know the Hotel's History
Before your interview, take some time to learn about The Elvetham Hotel's rich history and its connection to the British Royal Family. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Customer Service Skills
As a Housekeeping Attendant, outstanding customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Think about specific situations where you anticipated needs or resolved issues effectively.
✨Demonstrate Attention to Detail
The job requires a keen eye for cleanliness and presentation. During the interview, highlight your attention to detail by discussing past experiences where this skill was crucial. You might even consider bringing a checklist of cleaning standards you've adhered to in previous jobs.
✨Emphasise Teamwork and Adaptability
Being a team player is essential in hospitality. Be ready to discuss how you've collaborated with others in fast-paced environments. Share examples of how you've adapted to changes or challenges, showcasing your flexibility and willingness to contribute to a positive team dynamic.
