Night Porter in Hook

Salary - £26,436.80 per annum. We are currently recruiting for a Night Porter to join our Truly Talented team. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

Your role as a Night Porter will include:

• Providing courteous and efficient service to all guests and maintaining the levels of service to the highest standards during the night.
• Greeting guests in a warm, friendly manner and being a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
• Working in a busy and hardworking team environment, where you'll continually learn and develop.

Responsibilities of a Night Porter will include but are not limited to:

• Being totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• Gaining experience in all sections of the front desk department and ensuring company and legal requirements are maintained.
• Assisting in the general running of the hotel at night and supporting other departments in setting up for the next day.
• Continuously improving the quality of the hotel's services.
• Undertaking night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
• Being confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention.
• Promoting the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting. The core skills and experience required to succeed include:

• Being truly passionate about the Hospitality Industry.
• Previous experience as a receptionist is preferred but not necessary.
• Ability to understand our guests' needs to create exceptional service experiences that result in lasting memories.
• Excellent personal presentation.
• Ability to function independently with a minimum of supervision.
• Being a night owl, comfortable working during the night time.
• Excellent communication skills, both verbal and written.
• Being an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Benefits include:

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B.
• 28 days holiday, including bank holidays, increasing yearly to 33 days.
• Discounts across retail, restaurants, events and more through our benefits & rewards portal.
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing.
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay.
• Yearly complimentary Axiom Xcape stayover after one year of service.
• A growing team with great training, progression, and promotion opportunities.
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire.
• Free meals while on shift.
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

We are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods.