Night Concierge

Overview

ELMS is a specialist mental health service in Leyton supporting adults living with long-term mental health conditions to remain well, connected to their communities and out of hospital. Made up of an office base, four supported houses, a small floating support offer and a structured day programme, ELMS provides longer-term accommodation rooted in stability, trust and continuity.

Role

As Night Concierge, you\’ll be the steady presence that holds the service overnight. From 10pm to 8am, you\’ll be the first point of contact for residents, the guardian of the buildings, and the calm voice on the end of the phone when reassurance is needed. You\’ll take responsibility for the ELMS duty phone, offering grounding, clarity and emotional containment to residents who may need support during the night.

What you’ll do

This is a role with quiet impact. By maintaining safety, responding proportionately to concerns and providing a consistent, compassionate presence, you\’ll create the conditions that allow residents to rest, recover and continue building their lives. It\’s work that requires patience, professionalism and sound judgement – and makes a real difference, even when things are quiet.

Responsibilities & Qualifications

• Experience supporting adults with long-term mental health needs, or working in related support or care environments.
• Calm, grounded and reassuring, even in uncertain or emotionally charged situations – especially when supporting people by phone.
• Confident working independently overnight, with good judgement about when to act and when to elevate.
• Understand the importance of clear boundaries, safety and proportionate responses, while still being warm and person-centred.
• Organised and reliable, with strong written skills and the ability to record and hand over information clearly and accurately.

Benefits

• A salary increase after successfully completing six month’s probationary period.
• 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services.
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
• Staff contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary.
• Staff Health Cash Plan and discounts scheme.
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.

Closing & Eligibility

Closing date: Sunday 1st February at midnight. Interview date: Tuesday 10th and Wednesday 11th February at our SHP service in Leyton. Enhanced DBS check required. Applications requiring sponsorship will not be accepted or progressed.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.