At a Glance
- Tasks: Provide hands-on IT support and keep the office tech running smoothly.
- Company: Join Wiser, a global leader in employer branding with a vibrant culture.
- Benefits: Part-time hours, competitive pay, and a chance to grow your skills.
- Other info: Diverse team culture where individuality is celebrated and everyone can thrive.
- Why this job: Be the go-to tech hero in a creative environment that values your input.
- Qualifications: Some IT support experience and a friendly, proactive attitude.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are Wiser, a global, award-winning Employer Brand agency. We build employer brands to guide the best in the biz into their dream career with our clients. We transform a company’s employer brand internally and externally and change cultures from the ground up. Our clients have a single partnership with Wiser and we deliver end to end campaigns helping them to attract and retain the best talent globally.
We're looking for a friendly, practical IT Support Assistant to take on the day-to-day so the office keeps humming, people get sorted quickly, and nothing sits in a queue for days. This is a hands-on, in-office role for someone who likes fixing things, likes people even more and takes real pride in being the person everyone's glad to see walking over to their desk. You'll be the first port of call for anything tech in the office.
What will you spend your time doing?
- Accounts, access and software: Set up and manage accounts across Google Workspace, Microsoft 365 and Teams, Slack, and the tools our teams use day to day. Grant software licences and access, handle permission changes and shared inboxes. Run password resets and sort sign-in issues. Keep our records tidy as you go.
- Onboarding and offboarding: Get new starters fully set up before they arrive: laptop, accounts, access, desk kit. Be a warm, calm first face of Wiser tech on someone's first day. Handle leavers cleanly when people move on.
- Office tech, AV and meeting rooms: Keep meeting rooms call-ready. Set up and fix monitors, TVs and office displays. Sort the small hardware stuff fast.
- Kit and cable management: Keep desks and meeting spaces tidy and working. Manage stock of cables, chargers and accessories.
- Network and everyday fixes: First-line triage on WiFi and connection issues. Keep printers and shared kit running.
What are we looking for?
- Experience: Some hands-on IT or tech support experience. Comfortable on Mac. Familiar with Google Workspace and Microsoft 365 / Teams.
- Mindset: Approachable, kind and genuinely happy to help. Calm under pressure. Organised and reliable. Proactive.
- Nice to have: Experience with an MDM. Worked in a creative or agency environment before.
The details: Part-time, roughly two days a week, based in our London office. This is an office role, the work is hands-on and on-site, so there's no remote option. Starting as a contract for the first couple of months, with a view to continuing if it's a good fit on both sides.
At Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability, or socioeconomic status.
IT/Tech Support Assistant (Part-Time) in London employer: The Elites
The Elites in Greater London is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. With flexible work options and comprehensive health benefits, employees are encouraged to thrive both personally and professionally. This role not only provides the opportunity to work on exciting US-based campaigns but also supports continuous growth and development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT/Tech Support Assistant (Part-Time) in London
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to The Elites when you apply for the IT/Tech Support Assistant (Part-Time) role.
✨Apply Through The Elites's Website
Make sure you apply through The Elites's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace IT/Tech Support Assistant (Part-Time) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like The Elites.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of The Elites, showing that you're a good fit.
How to prepare for a job interview at The Elites
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects The Elites is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit The Elites. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
