Academy Associate in London

We are Wiser, a global, award-winning Employer Brand agency. We build employer brands to guide the best in the business into their dream career with our clients. We’re a home for people who think big and expect more. We transform a company’s employer brand internally and externally and change cultures from the ground up. With creative, strategic and early talent experts in-house, our clients have a single partnership with Wiser and we deliver end‑to‑end campaigns helping them to attract and retain the best talent globally. We believe that people will do their best work when they're in a space that enables it. And that's what we've shaped at Wiser – a culture where everyone can be real and back themselves, surrounded by high performers who take ownership of their career and make moves, no matter what their background.

About Our Ambassador Programmes

Our student ambassador network is designed to help brands build authentic, on‑the‑ground connections with early talent. We work with students already engaged in a brand’s early talent pipeline, such as returning interns, and those newly introduced to the organisation. We equip them to represent the brand with credibility and confidence. By activating ambassadors across campuses and online, we enable brands to tap into highly engaged student networks, extending their reach through trusted, peer‑to‑peer advocacy. For many students, ambassadors are a first introduction to a company’s culture and values – a critical touchpoint in shaping perception and driving interest. Within the team, this means building, training, and supporting a high‑performing community of ambassadors who feel genuinely connected to the brands they represent, ensuring consistent, high‑quality engagement across all activities.

In a landscape where authenticity drives impact, Wiser Academy plays a key role in helping brands show up meaningfully through the voices of students who know and believe in them.

As an Academy Associate, your primary responsibility is to support the team in ensuring the smooth running of our ambassador programmes. This role delivers high‑impact programmes that connect brands with early talent in an authentic, meaningful way. You’ll support core operations that keep programmes running smoothly – from recruiting standout ambassadors to maintaining strong day‑to‑day delivery.

You’ll support ambassador recruitment; screen, assess, and interview candidates to build engaged, high‑quality communities. You’ll help ensure training days run seamlessly. Monthly, you’ll ensure ambassadors are paid accurately and on time, and all communications are clear, timely, and effective. You’ll help keep programmes running at pace – manage queries, maintain consistent engagement, and ensure activity is delivered to a high standard. By staying close to social media trends and the evolving early talent landscape, you’ll shape monthly activity that feels relevant, creative, and aligned to brand goals.

What will you spend your time doing?

• You’ll manage ambassador communications across multiple channels, ensuring updates, deadlines, and key moments are delivered clearly and consistently.
• You’ll track ambassador activity and process monthly payments, ensuring any issues or queries are handled promptly and efficiently.
• You’ll support the creation of engaging content and key touchpoints across the Academy experience – from training sessions and competitions to monthly checklists, along with innovative tools such as personalised GPTs.
• You’ll track and analyse programme performance, using data such as average hours, year‑on‑year comparisons, and social media reporting to understand impact and identify opportunities to improve.
• You’ll prepare agendas for weekly client meetings, capture clear notes during each session, and follow up on key actions to ensure progress and accountability.
• You’ll contribute to internal and client‑facing updates, turning performance data into clear, compelling storytelling that demonstrates programme success.
• You’ll support continuous improvements across the ambassador programmes, helping to refine processes and enhance programme delivery over time.

What are we looking for?

• Someone who’s excited by the opportunity to support our ambassador programmes, continuously improving how we deliver for both ambassadors and brands.
• Confidence working with data and tools like Google Sheets and Slides, with the ability to translate numbers into clear, actionable insights.
• Strong communication skills, with the ability to adapt tone across different audiences – from student ambassadors to internal stakeholders.
• Experience in community management, customer support, or similar environments – or the ability to stay organised, responsive, and positive in a fast‑paced setting.
• Highly organised with strong attention to detail, able to manage multiple programmes and priorities at once.
• A proactive, solution‑focused mindset, always looking for ways to improve and bring new ideas to the table.
• Someone who enjoys building relationships and creating positive experiences, whether with ambassadors or within the team.

What’s in it for you?

• A Happiness team that makes Wiser the best place to work possible: snacks, care packages when you’re unwell, and celebrations.
• A culture calendar full of options – from black tie to sports day, book club or run club, there’s something for everyone.
• A great workplace – phone booths, walking pads, even a rainforest for focus time.
• W breakfast: a hotel‑worthy spread with coffee taps and sweets.
• On top of your holiday allowance, the office closes for up to two weeks over the festive period.