Customer Success Manager
Hayes, London – Hybrid
£44,000 – £54,000
As a Customer Success Manager, you’ll be the primary point of contact for employers, building strong relationships and ensuring they get maximum value from our scheme. You’ll oversee a smooth onboarding process, provide ongoing support, and help customers make the most of our offerings, while also identifying opportunities for account growth. You’ll proactively manage relationships, anticipate challenges, and resolve issues to deliver a positive and consistent customer experience.
As a UK B Corp Certified salary sacrifice specialist, The Electric Car Scheme is on a mission to make net zero the obvious choice by making electric cars and other Net Zero Benefits easy, affordable and simple for employers to offer their people. Built on best in market pricing, complete employer protection and trusted 5 star service, we are accelerating the UK towards a net zero future while creating win win win outcomes for our customers, our team and the planet. Rated 4.9 on Glassdoor and certified by Welcome to the Jungle, there has never been a more exciting time to join a fast growing, purpose driven business transforming sustainable employee benefits.
Key Responsibilities:
- Own and strategically manage a portfolio of high-value customer accounts, driving retention, expansion, and long-term customer success.
- Lead and enhance onboarding programs, ensuring smooth adoption and immediate value realisation for new customers.
- Drive engagement and retention across your portfolio – keep employers actively promoting the scheme, and step in where activity drops off.
- Spot expansion opportunities, such as widening eligibility or adding other Net Zero Benefits, and make the case to the employer.
- Run launch webinars and occasional on-site visits that get the scheme in front of every eligible employee.
- Serve as the primary contact for customers and their executive stakeholders, providing guidance, insights, and advocacy.
- Collaborate with cross-functional teams (Product, Sales, Marketing) to shape solutions, inform product development, and refine success strategies.
About you:
- 2+ years experience in customer success ideally in a related field such as employee benefits, salary sacrifice, HR tech or fintech.
- Outstanding people skills with the ability to communicate clearly and effectively in both written and verbal contexts.
- Passionate about helping customers overcome obstacles by identifying concerns and providing solutions for them.
- Highly motivated and driven to be part of a growing, successful team
- Excellent organisational skills and attention to detail
Benefits:
- Hybrid working: Split your week between home and the office, with set in-office days on Mondays and Wednesdays
- 25 days holiday plus bank holidays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Enhanced parental leave
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- £100 home office budget
- Bupa healthcare
- Equity options – own a part of the business
Customer Success Manager in Hayes employer: The Electric Car Scheme
The Electric Car Scheme is an exceptional employer, offering a dynamic work culture that prioritises sustainability and innovation. With hybrid working options, a supportive team environment, and opportunities for professional growth, employees are empowered to make a meaningful impact in the transition to net zero. Our commitment to employee well-being is reflected in our generous benefits package and equity options, making this a rewarding place to advance your career while contributing to a vital cause.
