At a Glance
- Tasks: Deliver exceptional customer service and support sales teams in a dynamic environment.
- Company: Join the UK's only B Corp Certified salary sacrifice provider transforming electric vehicle adoption.
- Benefits: Competitive pay, hybrid working, family-friendly leave, and equity options.
- Other info: Enjoy a positive work culture and opportunities for personal growth.
- Why this job: Be part of an innovative team making a real impact on sustainable transport.
- Qualifications: 1+ years in customer service with strong communication and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for exceptional customer service professionals to join our team! This opportunity focuses on providing exceptional service, you’ll support sales teams, handle enquiries, and help every customer enjoy a 5-star journey. As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join!
Key Responsibilities
- Work closely with a range of stakeholders including customers, leasing companies, and internal teams.
- Identify the right solutions for each customer and ensure these are delivered promptly and effectively.
- All complaints are picked up promptly and you will use your initiative to overcome any hurdles.
- Ensure every customer receives a 5* experience during the lifetime of their lease.
- Help lead our customer support enquiries and the management of our ticketing system.
About you
- 1+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service.
- Exceptional people skills as well as excellent written and verbal communication skills.
- You thrive in using a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them.
- Excellent organisational skills and attention to detail.
- Phone first mindset, with the ability to build rapport and take ownership.
Additional Information
- Hybrid working with 2 days in the office (Hayes, London).
- Add 1 day holiday per year service + buy/sell up to 5 days each year.
- Flexible work policy with options to take into account family care.
- Best in class Family Friendly Leave and Pay.
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car.
- £100 home office budget.
- Equity options - own a part of the business.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Technology, Information and Internet
Customer Care Specialist employer: The Electric Car Scheme
As a Senior Data Analyst at our company, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all within a supportive environment that encourages your contributions to shape strategic decisions. Join us in a location that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Get to know the company! Research The Electric Car Scheme and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about exceptional customer service, role-play common scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Be proactive! If you have a chance to connect with current employees on LinkedIn, do it! Ask them about their experiences and any tips they might have for acing the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a team that’s transforming the future of electric vehicle adoption!
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your customer service experience and how it aligns with our mission at The Electric Car Scheme. We want to see how you can contribute to providing that 5-star journey for our customers!
Show Off Your People Skills:In your written application, don’t shy away from showcasing your exceptional people skills. Share examples of how you've successfully handled customer enquiries or resolved complaints in the past. We love seeing how you’ve made a positive impact on customers!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Electric Car Scheme!
How to prepare for a job interview at The Electric Car Scheme
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure a 5-star experience for customers.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your responses and ensure you can convey your ideas effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've identified solutions for customers in previous roles. Think about specific instances where you overcame obstacles and how your initiative led to positive outcomes.
✨Familiarise Yourself with The Electric Car Scheme
Research The Electric Car Scheme and its services thoroughly. Understanding their mission and values will help you align your answers with their goals and show genuine interest in being part of their team.
