At a Glance
- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: Join the award-winning Egerton House Hotel, a luxury five-star destination.
- Benefits: Earn £35,000 OTE, enjoy 28-36 days holiday, and free nutritious meals on duty.
- Other info: Enjoy vibrant social events, discounts, and opportunities for cross-departmental training.
- Why this job: Be part of a dynamic team in a prestigious hotel with excellent career growth.
- Qualifications: Proven experience in hotel reception management and strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
Please ensure you read the below overview and requirements for this employment opportunity completely.
What's in it for you from day one:
- £35,000 OTE per annum plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
What's in it for you later:
- Cycle to work scheme which can save you up to 47% on the bike and equipment.
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!
We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.
Location: The Egerton House Hotel
Employment type: Full-time, permanent
Working pattern: Shift work 5 days on 2 days off
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AAs Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrods and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.
Key Responsibilities of a Reception Manager:
- Leading, motivating, and developing the Front Office team
- Ensuring smooth and efficient daily operations at Reception
- Managing guest check-in and check-out procedures to hotel standards
- Overseeing guest accounts and administrative processes
- Handling guest queries and challenges with professionalism and care
- Driving service excellence and creating memorable guest experiences
What are we looking for?
- Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
- Exceptional communication and interpersonal skills
- Strong attention to detail and a proactive, solution-focused approach
- Inspirational leadership skills and a commitment to team development
- A genuine passion for delivering exceptional, personalised guest service
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reception Manager in Chelsea employer: The Egerton House Hotel
The Egerton House Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With generous benefits such as 28 days of holiday, free nutritious meals, and extensive learning opportunities, employees thrive in a supportive environment that values personal growth and community engagement. Located in the heart of Knightsbridge, this luxury hotel not only provides a prestigious workplace but also fosters a sense of belonging through social events and recognition programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Chelsea
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Egerton House Hotel. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research the hotel’s values and recent achievements. We want to see how you can fit into their culture and contribute to their success, so come armed with examples of your past experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. They’re looking for someone who not only has the skills but also fits in with their vibrant atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Manager in Chelsea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your relevant experience in hotel management and any specific achievements that showcase your leadership skills and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to the Egerton House Hotel's commitment to exceptional service. Be personal and engaging!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to connect with people. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for all the exciting perks we offer!
How to prepare for a job interview at The Egerton House Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research The Egerton House Hotel thoroughly. Familiarise yourself with its history, values, and unique offerings like the Pet Afternoon Tea. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific challenges you've faced and how you turned them into opportunities for growth—this will demonstrate your inspirational leadership style.
✨Prepare for Guest Scenarios
Expect questions about handling guest queries and challenges. Think of real-life situations where you provided exceptional service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive, solution-focused approach.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in hospitality. Be ready to discuss how you've ensured high standards in previous roles, whether it's through managing guest accounts or overseeing check-in/check-out procedures. Share specific examples that illustrate your meticulous nature and commitment to service excellence.
