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- Tasks: Join our Front of House Team as a Receptionist, handling guest check-ins and providing exceptional service.
- Company: The Edwardian Manchester is part of a dynamic collection of hotels known for unforgettable guest experiences.
- Benefits: Enjoy 28 days holiday, complimentary meals, and discounts at popular stores.
- Why this job: Be part of a fun, rewarding environment that values your unique talents and career growth.
- Qualifications: Previous hotel reception experience in a 4 or 5-star setting is essential.
- Other info: Must be eligible to live and work in the UK; training and promotion opportunities available.
The predicted salary is between 24000 - 36000 £ per year.
Join the UK\’s most dynamic collection of hotels and restaurants At Edwardian Hotels London, it\’s the people who create unforgettable memories for our guests.
We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.
Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests\’ exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work.
Our commitment to the wellbeing and development of our people is at the fore front of our culture .
We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.
Overview: · An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist.
· You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge.
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You will handle cash payments and a float in accordance with the company standards.
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You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
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You will assist with the daily completion of admin tasks within the department.
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You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
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You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
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You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.
About You: · Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
· Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
· Demonstrates excellent attention to detail and customer service skills.
· Impeccable command of the English language both written and spoken.
Company Benefits: Competitive salary 28 days Holiday per annum including
Receptionist employer: The Edwardian Manchester, A Radisson Collection Hotel
Contact Detail:
The Edwardian Manchester, A Radisson Collection Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Edwardian Hotels brand and their values. Understanding their commitment to integrity, ambition, and quality will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Brush up on your knowledge of the local area, especially Manchester. Being able to provide guests with recommendations and insights about the city will demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling various guest interactions, from check-ins to resolving issues, ensuring you present yourself as a confident and capable candidate.
✨Tip Number 4
Network with current or former employees of Edwardian Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel reception or customer service roles. Emphasise skills like attention to detail and proficiency with IT applications mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and aligns with the values of Edwardian Hotels London. Mention specific experiences that demonstrate your ability to provide excellent customer service and handle guest interactions.
Showcase Your Communication Skills: Since impeccable command of the English language is required, ensure your application is free from grammatical errors. Use clear and professional language to convey your enthusiasm for the role.
Highlight Relevant Qualifications: If you have any certifications or training related to hospitality or customer service, be sure to include them. This can set you apart from other candidates and show your commitment to the industry.
How to prepare for a job interview at The Edwardian Manchester, A Radisson Collection Hotel
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest inquiries or resolved issues in previous roles, especially in a hotel setting.
✨Familiarise Yourself with the Hotel
Research The Edwardian Manchester and its offerings. Knowing about the hotel's amenities, services, and local attractions will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Attention to Detail
Highlight your attention to detail during the interview. You might be asked about how you manage tasks like check-ins and cash handling, so be ready to discuss your organisational skills and accuracy.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with IT applications like Opera and Office 365. Be prepared to discuss how you've used these tools in past roles to enhance guest experiences.
