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- Tasks: Lead and mentor a dynamic IT Operations team to deliver top-notch service.
- Company: Join a forward-thinking company focused on service excellence and innovation.
- Benefits: Competitive salary, bonuses, and comprehensive company benefits.
- Why this job: Make a real impact by enhancing IT services and driving technological advancements.
- Qualifications: Proven leadership in technical teams and expertise in network infrastructure.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 42000 - 60000 £ per year.
£53,000 plus bonus and company benefits. We are seeking a dynamic and dependable IT Network Operations Manager to lead our IT Operations team and drive service excellence. Supporting the Head of IT, you will ensure the effectiveness, resilience and efficiency of our IT service portfolio. You will lead and mentor a team of technical staff, including helpdesk, onsite engineers and senior technicians, to deliver high-quality support to our clients. As the lead for service improvement, you will oversee incident management, act as the highest point of technical escalation and spearhead the implementation of new technologies to enhance our operational capability.
Your Profile
- Leadership: Extensive experience in managing and developing technical teams serving multiple sites.
- Technical Expertise: Expert knowledge of network infrastructure, server networks, cloud technologies (Google/Microsoft) and Cisco platform inclusive of security management.
- Service Delivery: Proven track record of managing operational services to meet or exceed agreed SLAs.
- Service Management: Strong understanding of industry standard service management frameworks (such as ITIL) to drive continuous improvement and structured incident resolution.
- Strategic Thinking: Ability to diagnose complex issues and provide clear direction for long-term technical resilience.
- Project Management: Knowledge of methodologies such as PRINCE2 or Agile.
- Communication: Strong stakeholder engagement skills, with the ability to manage relationships with senior staff and external suppliers.
Requirements: A relevant degree or equivalent professional qualifications and a full current driving licence for site visits.
For further information, please contact Asif Mangera, Director of Strategy Asif.Mangera@theeducationspace.co.uk.
IT Network Operations Manager employer: The Education Space
Contact Detail:
The Education Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Network Operations Manager
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Network Operations Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've managed teams and improved service delivery in past roles. We want to see that you can bring your A-game!
✨Tip Number 3
Showcase your strategic thinking during interviews. Think of examples where you've diagnosed complex issues and implemented solutions. This is your chance to shine and demonstrate your problem-solving prowess!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Network Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise, especially in network infrastructure and cloud technologies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Network Operations Manager role. Share specific examples of how you've led teams and improved service delivery in the past. We love a good story!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of service management frameworks like ITIL and project management methodologies such as PRINCE2 or Agile. We’re looking for someone who can diagnose complex issues and provide strategic solutions, so make sure to highlight these skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Education Space
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network infrastructure, cloud technologies, and the Cisco platform. Be ready to discuss specific projects where you've implemented these technologies and how they improved service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and developing technical teams. Think about times when you’ve mentored staff or led a project that required strong leadership and how it resulted in improved team performance.
✨Understand Service Management Frameworks
Familiarise yourself with ITIL and other service management frameworks. Be prepared to discuss how you've used these frameworks to drive continuous improvement and manage incidents effectively in your previous roles.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex issues. Remember, strong stakeholder engagement is key, so think about how you can demonstrate your ability to manage relationships with senior staff and external suppliers during the interview.