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For Companies At a Glance
- Tasks: Lead a team delivering financial services to schools, ensuring high-quality support and compliance.
- Company: Join The Education People, making a positive impact on education and financial health.
- Benefits: Competitive salary, 25 days leave, life assurance, pension scheme, and wellness programmes.
- Why this job: Shape the future of financial services in education while developing your leadership skills.
- Qualifications: Experience in team management and finance, with strong communication and IT skills.
- Other info: Dynamic role with opportunities for professional growth and community impact.
The predicted salary is between 36233 - 44500 £ per year.
Contract type: Permanent
Hours: Full time, 37 hours per week
Location: Aylesford, England, United Kingdom
Enhanced DBS check required. Full UK driving licence and personal vehicle needed for travel within the region. Business mileage is reimbursed per company policy.
Who we are
The Education People (TEP), part of the Commercial Services Group (CSG), delivers essential services that make a positive difference to children, young people and education providers. Our Schools Financial Services team delivers trusted financial support and advice to schools and academies, ensuring robust financial planning, compliance, and sustainability.
Why this role matters
As Service Delivery Lead Officer, you will lead a team of finance professionals responsible for delivering traded financial services to schools and academies. You will ensure high-quality delivery across all contracts, promote best practice and support the development of new and innovative financial services. The role is pivotal in maintaining the financial health of our customers and shaping the future of Schools Financial Services, ultimately supporting effective financial management that impacts educational outcomes.
What you’ll be doing
- Lead and develop a team of Service Delivery Officers, ensuring high standards of performance, customer service and compliance.
- Facilitate consistent service delivery across all contracts, coordinating training and quality assurance to drive continuous improvement.
- Allocate work efficiently across the team to maximise productivity and ensure customer satisfaction.
- Collaborate with Schools Financial Services Managers, the Finance Operations Manager and other CSG partners to design and launch new traded services that meet customer needs.
- Provide expert financial advice and guidance, including support on financial systems, statutory returns and budget management.
- Build and maintain strong relationships with SFS customers through regular contact and site visits.
What we’re looking for
- Proven experience managing a team and leading on service delivery.
- Excellent customer relationship management skills with the ability to understand and meet customer needs.
- Financial qualification and/or proven ability to perform the role effectively.
- Experience working in a finance environment, ideally within education or the public sector.
- Strong written and verbal communication skills.
- Excellent IT skills, including confidence with financial systems and Microsoft Office.
- Strong organisational, analytical and problem‑solving abilities.
- Sound knowledge of financial controls, policies and finance systems.
What you’ll get in return
- Salary of £36,233 – £44,500 per annum
- 25 days annual leave
- Life assurance cover (4 × salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail & gym discounts, health cash plan and cycle‑to‑work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Seniority level: Mid‑senior level
Employment type: Full‑time
Service Delivery Lead Officer in Aylesford employer: The Education People - Part of Commercial Services Group
Contact Detail:
The Education People - Part of Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead Officer in Aylesford
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and finance sectors. Attend local events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and how your role as a Service Delivery Lead Officer fits into their goals. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Lead Officer, you’ll need to convey complex financial information clearly. Try mock interviews with friends or use online resources to refine your pitch and ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team at The Education People.
We think you need these skills to ace Service Delivery Lead Officer in Aylesford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering services. We want to see how your skills align with the role of Service Delivery Lead Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Financial Expertise: Since this role is all about financial services, be sure to emphasise your qualifications and experience in finance. We’re looking for someone who can provide expert advice, so include any specific examples of how you've successfully managed budgets or financial systems.
Highlight Customer Relationship Skills: This position requires excellent customer relationship management skills. Share examples of how you’ve built strong relationships with clients or stakeholders in the past. We want to know how you’ve met customer needs and ensured satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at The Education People - Part of Commercial Services Group
✨Know Your Stuff
Make sure you brush up on your financial knowledge and the specific services offered by Schools Financial Services. Understand the role's requirements and how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Delivery Lead Officer, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive performance and ensure customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Ask insightful questions about their experiences and the team's dynamics. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of situations where you've had to overcome challenges in service delivery or financial management. Be ready to discuss how you approached these situations and what the outcomes were.
