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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create unforgettable experiences for guests at The Macallan.
- Company: Join Edrington, a leader in ultra-premium spirits with a culture of values and excellence.
- Benefits: Earn £13.39 per hour, enjoy 37 days holiday, and access private medical insurance.
- Why this job: Be part of a luxury brand and inspire guests to become lifelong advocates of The Macallan.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Inclusive culture that celebrates unique perspectives and offers career growth opportunities.
The predicted salary is between 11 - 16 £ per hour.
Requisition Id: 3622
Location: Aberlour, Scotland, GB, AB38 9RX
Our Craft
Edrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.
Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Our Blend of Benefits
- Salary £13.39 per hour, £15,670 per annum (22.5 hours per week)
- 37 days holiday, plus 4 Giving More volunteer days
- Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
- Share in our success with up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
- Embrace work-life harmony with 26 weeks' paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
An exciting opportunity has arisen within The Macallan Estate. As the Guest Experience Assistant, you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will offer a world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique. Working 3 days from 7, Monday to Sunday, including evening work.
Make an Impact
- To welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
- Be willing to develop knowledge of and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
- Maintain impeccable standards of grooming and appearance, in line with the grooming and appearance guidelines at The Macallan Estate
- Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
- Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
- Provide support for The Macallan Hosts with the delivery of world class experiences.
- Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard.
- Frequent use of booking and till systems on computers and other devices.
- Maximise every opportunity to exceed guest expectations and recommend experiences and products
- To retain up to date stock knowledge with regards to pricing, product origination, product function and story
- Be fully aware of all bespoke product offerings across the brand range e.g. engraving
Your Talent and Skills
To be successful in this role, you enjoy working with guests and have excellent communication skills. You have the ability to learn and retain information about The Macallan brand and its heritage. You have high attention to detail. You take a 'can do' approach to tasks, along with good timekeeping and a willingness to execute tasks to a high standard. Additionally, you are proficient in handling cash and credit card transactions.
We've put together some criteria that we think is important for this role, but don't worry if your experience and expertise isn't an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
*Applications close 26th February 2026*
A Place For Everyone
We're proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
Guest Experience Assistant in Antrim employer: The Edrington Group
Contact Detail:
The Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant in Antrim
✨Tip Number 1
Get to know The Macallan brand inside out! Dive into its history, values, and products. This knowledge will not only impress during interviews but also help you connect with guests as a true ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family to get comfortable with handling different guest interactions. Remember, it’s all about creating that exceptional experience!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Edrington.
We think you need these skills to ace Guest Experience Assistant in Antrim
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for The Macallan and the guest experience shine through. We want to see how much you care about providing exceptional service and creating memorable moments for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Guest Experience Assistant role. We love seeing how your background fits with our values and the unique aspects of The Macallan.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Edrington Group
✨Know Your Brand
Before the interview, dive deep into The Macallan's history and values. Understand what makes their products unique and be ready to share your passion for whisky and the brand itself. This will show that you’re not just looking for any job, but that you genuinely care about being an ambassador for The Macallan.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to exceed guest expectations. This will demonstrate your ability to create a world-class luxury experience, which is key for the Guest Experience Assistant role.
✨Dress to Impress
Since grooming and appearance are important at The Macallan Estate, make sure you dress smartly for the interview. A polished look reflects your understanding of the brand’s standards and shows that you take the opportunity seriously. It’s all about making a great first impression!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team culture, training opportunities, or how they measure success in the Guest Experience Assistant role. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.