At a Glance
- Tasks: Lead a team to provide person-centred support for adults with learning disabilities.
- Company: Join The Edmund Trust, a top-rated charity dedicated to making a difference.
- Benefits: Enjoy flexible hours, 30 days holiday, and access to your wages as you earn them.
- Other info: Be part of an award-winning organisation with excellent growth opportunities.
- Why this job: Make a real impact in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in care management and a passion for supporting individuals with disabilities.
The predicted salary is between 31905 - 38995 £ per year.
Employment: Full time (35 hours per week), permanent
Shift pattern: Monday to Friday with the ability to work flexibly to meet the needs of the service, including weekends and evenings.
On call: upon completing your probationary period, you will be included on an out of hours on call rota covering all services across The Edmund Trust as Tier 2 support. This rota is shared across all managers and is typically an average of 1 in every 8 weeks.
Do you have experience working with people who have learning disabilities in a range of care settings? Do you have managerial/supervisory experience in a relevant care setting? Would you like to work for a not-for-profit charity where you are valued and invested in?
We are looking for a dedicated Service Manager to join our operational management team. We are looking for someone to provide strong leadership and hold CQC registered manager status for a residential home which supports up to 9 adults with learning disabilities and autism in Chesterton, Cambridge. Supported by the Head of Operations, you will coach and manage a team to provide valuable and person-centred support to adults with learning disabilities.
Requirements:
- Have management experience in a care/support setting, dealing with all areas of running multiple services
- Experienced at mentoring, coaching and supporting staff and leading a team positively
- Experienced at supporting people who have learning and physical disabilities, and autism
- Experienced at supporting people with challenging behaviour
- Be passionate and motivated about getting the support right for the people we support
- Able to establish and maintain relationships with the families of the people we support, knowing they play an important part in the person’s life and have insightful and valuable contributions
- Knowledge and understanding of relevant legislation, including CQC requirements
- Willing to be a Registered Manager if required
- Able to work flexibly, including weekends and evenings
- To be suitably qualified in the sector and be willing to complete the Level 5 Diploma in Health and Social Care whilst in post
- Proactive, dynamic and adaptable
- Person-centred
- Driven and passionate
- Able to think outside the box
- Able to undertake administration tasks in a timely and organised manner
- Confident in following support agreements, plans and policies at all times
- Able to work as a team but also confident at lone working
- Are a car driver, with a full manual driving licence, and can use your own car for business use
- Are an experienced and competent user of Microsoft Office (i.e. Outlook, Excel, Word etc.)
Main responsibilities:
- To provide effective management of the services included Supported Living Schemes, Community Support Services and Registered Care establishments
- To ensure the delivery of person-centred support through coaching and managing a team of staff
- Ensuring there are safe staffing levels across the services at all times with responsibility for all budgets related to the service
- Liaise closely with other professionals, as well as having regular contact with family and friends of the people we support.
- To support the growth and development of services in line with the business plan, act to fill any voids quickly, leading on staff recruitment and retention activities
- To act as Registered Manager as required; covering for other services when necessary.
- To act as a role model and mentor for staff
- To support the Head of Operations and be responsible for identified delegated tasks
- Act as Second Tier for on-call on a rota basis; proactively makes decisions and recommend actions as appropriate.
Why Work For Us?
- Join an award-winning organization dedicated to excellence. In 2025, we were proudly recognised as a Top 10 Best Charity to Work for in the UK and a Top 50 Best Large Company to Work for in the UK, holding an Outstanding rating by Best Companies and a 4.1 employer rating on Indeed.
- We are also a proud Disability Confident employer.
- Financial Flexibility: Excellent rates of pay and HasteePay, giving you access to your wages as you earn them.
- Work-Life Balance: 30 days holiday (including bank holidays) and flexible rotas.
- Professional Development: Full comprehensive training and access to industry-recognized formal qualifications.
- Recognition: Monthly Employee of the Month awards and an annual employee awards evening.
- Wellbeing: Access to an Employee Assistance Programme (EAP) for you and your family, plus a cycle-to-work scheme.
- Perks: company pension and access to various employee discounts.
The closing date for applications is Monday 31st August 2026, with interviews being held on Friday 4th and Monday 7th September at our Head Office in Waterbeach.
About Us: The Edmund Trust & Eddie’s has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community. We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.
Service Manager – Cambridge employer: The Edmund Trust
The Edmund Trust is an exceptional employer, offering a supportive and inclusive work environment at Café Eddie’s in Cambridge. With a strong commitment to employee development, you will have access to training opportunities that empower you to grow while making a meaningful impact in the community. Join a values-driven charity that prioritises excellence and fosters a culture of teamwork and mentorship, ensuring that every team member thrives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager – Cambridge
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at The Edmund Trust.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from The Edmund Trust!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like The Edmund Trust, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at The Edmund Trust or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager – Cambridge
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Edmund Trust:Before hitting send, make sure to tailor your application specifically to The Edmund Trust! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Edmund Trust
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
