At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences and ensure smooth hotel operations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, extra leave for your birthday, and flexible working arrangements.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious hotel in Edinburgh and make a real impact on guest satisfaction.
- Qualifications: 2 years' experience in a front office role and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
OUR HOTEL The Edinburgh Grand, part of Marriott’s prestigious Luxury Collection, is located in the heart of Edinburgh’s New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world-class service.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF AN ASSISTANT FRONT OFFICE MANAGER AT OUR HOTEL
What you'll be doing:
- Support the Front Office Manager in leading the front office team to deliver exceptional guest experiences, ensuring every guest feels welcomed, valued, and cared for throughout their stay.
- Assist in overseeing the day-to-day operation of the front desk, ensuring efficient check-in and check-out procedures, accurate room allocations, and seamless billing processes.
- Act as a key point of contact for guests, responding promptly and professionally to enquiries, requests, and concerns to maintain high levels of guest satisfaction.
- Supervise front office team members during shifts, providing guidance, support, and coaching to ensure service standards are consistently achieved.
- Assist with recruitment, onboarding, training, and development of front office colleagues, helping to foster a positive and collaborative working environment.
- Support the management of guest feedback and complaints, resolving issues efficiently and escalating where necessary to ensure positive outcomes.
- Work closely with housekeeping, maintenance, reservations, food & beverage, and other departments to ensure smooth hotel operations and an exceptional guest journey.
- Assist with managing departmental budgets, monitoring expenses, overseeing cash handling procedures, and ensuring compliance with financial controls and company policies.
- Prepare and review occupancy reports, guest statistics, and operational data, providing insights and recommendations to support business performance.
- Drive revenue opportunities by encouraging room upgrades, promoting hotel services, and supporting the achievement of departmental sales and upselling targets.
- Ensure all front office operations comply with company policies, health and safety procedures, data protection regulations, and emergency protocols.
- Take responsibility for the front office operation in the absence of the Front Office Manager, ensuring continuity of service and operational excellence.
What We Need from You:
- A minimum of 2 years' experience in a front office supervisory role within the hospitality industry, ideally within a hotel environment.
- Previous experience supporting or deputising for a Front Office Manager would be advantageous.
- Proven ability to lead, motivate, and develop a team while maintaining a positive and guest-focused culture.
- Excellent communication and interpersonal skills, with the confidence to interact professionally with guests, colleagues, and stakeholders at all levels.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple responsibilities effectively.
- Experience with budgeting, financial controls, cash handling procedures, and departmental reporting.
- Proficiency in Property Management Systems (PMS) such as Opera or similar, along with a good working knowledge of Microsoft Office applications.
- A proactive, solution-focused approach with the ability to remain calm and make effective decisions under pressure.
- Strong attention to detail and a commitment to maintaining high operational and service standards.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, in line with the needs of the business.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.
Assistant Front Office Manager employer: The Edinburgh Grand, a Luxury Collection Hotel
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As part of the prestigious Edinburgh Grand, you will enjoy exceptional benefits including flexible working arrangements, generous leave policies, and opportunities for professional development, all while contributing to an unforgettable guest experience in one of Scotland's most iconic locations.
Contact Details:
The Edinburgh Grand, a Luxury Collection Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Edinburgh Grand, a Luxury Collection Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Edinburgh Grand, a Luxury Collection Hotel
Don't be shy about reaching out to The Edinburgh Grand, a Luxury Collection Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Edinburgh Grand, a Luxury Collection Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Edinburgh Grand, a Luxury Collection Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
