At a Glance
- Tasks: Evaluate and process warranty claims for Volkswagen Group, ensuring quality and compliance.
- Company: Join ECS Automotive, a leader in automotive retailer network solutions.
- Benefits: Competitive salary, hybrid working options, and professional development opportunities.
- Other info: Enjoy a supportive environment with excellent career growth potential.
- Why this job: Be part of a dynamic team working with prestigious automotive brands.
- Qualifications: Experience in automotive aftersales and strong communication skills required.
The predicted salary is between 30660 - 30660 £ per year.
ECS Automotive are looking for a Warranty Adjudicator based in the Milton Keynes area, to process and adjudicate claims for the Volkswagen Group. This role will cover processing claims on behalf of their dealer network. This is an exciting opportunity to join a team of highly experienced professionals and work with prestigious brands to contribute to their relentless pursuit of quality and performance.
The Role
- Desktop evaluation of warranty claims for:
- Financial and technical accuracy.
- Repair quality.
- Compliance with factory requirements and adherence to published policies.
- Inspection of parts to:
- Ensure that a positive manufacturing defect with the component can be identified and that the rectification work for the defect has been carried out in a technically correct manner.
- The role of parts checks will be by digital review.
- Ensure identification codes are correctly identified and recorded.
- Confirm adherence with published policies.
- Monitor and report claiming behaviours to identify developing trends and hobbies.
- Engage with dealer network through all available communication methods so that queries and problems are resolved quickly.
- Support authorised repairers to adopt optimal behaviours when presenting warranty claims and parts checking media.
- Accurate updating of records and databases.
- Work closely with stakeholders and management to ensure that K.P.I‘s are clearly understood and achieved.
- Build and maintain knowledge of paint and body repair techniques.
- Evaluate and adjust network paint estimates.
- Actively support the network and approved body shops to achieve fast and technically correct repairs.
- Manage and authorise paint warranty reports so that client KPI’s are met.
- Maintain and develop expert knowledge of goodwill process.
- Review and adjust goodwill requests making sure that the requests match process and individual authorities.
- Utilise all available contact methods to support network stakeholders with client processes.
Skills and Experience
- Manufacturer/Dealer Aftersales experience.
- Motor vehicle technical knowledge.
- Knowledge of vehicle repair techniques.
- Appreciation of franchise and operating standards; warranty systems, policies, and procedures; dealer campaign and incentive programmes.
- Excellent communication and influencing skills – written and verbal.
- Computer literacy (Microsoft Office and web-based products).
- Ability to work without supervision, both part of a team and independently when required.
- Keen attention to detail.
- Ability to work to targets and KPI’s.
Desirable requirements for the role are:
- Automotive warranty specific experience at Dealer/Manufacturer level.
- Motor industry specific qualifications (technical).
- Previous automotive mechanical repairer experience.
- Familiarity with faulty parts and assessment of.
The ECS Group
ECS is a leading provider of retailer network solutions to global automotive brands. Working with automotive manufacturers and brands we are “Setting the Standard” in providing effective and sustainable business solutions and services to support management teams on a global basis. Our goal is to be the global partner of choice for helping companies operate efficiently, whilst; increasing customer satisfaction and loyalty; protecting their brand and increasing the revenue of their dealer networks; and reducing warranty costs.
Salary and Benefits
- Office-based role (Milton Keynes) with possible hybrid working options.
- £30,660 p.a. with opportunity to further skill within role.
- Enhanced salary-sacrifice pension scheme.
- 20 days holiday, plus Bank Holidays.
- Free access to professional and personal development courses.
- Free eye tests and glasses scheme.
- Free tea/coffee/water station.
- Onsite canteen (staff pay) is provided.
- Staff parking is available onsite.
- The chance to join a fast-growing organisation with training and future opportunities.
- Equipment provided.
- Probationary period of four months.
Schedule
08:00 – 17:00, Monday to Thursday; and 08:00 – 16:15, Friday. Varied hour for lunch.
Warranty Adjudicator in Milton Keynes employer: The ECS Group
ECS Automotive is an exceptional employer located in Milton Keynes, offering a dynamic work environment where employees can thrive in their roles as Warranty Adjudicators. With a strong focus on professional development, competitive benefits including a salary-sacrifice pension scheme, and opportunities for hybrid working, ECS fosters a culture of collaboration and excellence while supporting the prestigious Volkswagen Group. Join a team dedicated to quality and performance, where your contributions directly impact customer satisfaction and brand loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Adjudicator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at ECS Automotive on LinkedIn or through mutual connections. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of warranty systems and vehicle repair techniques. We want to show that we’re not just interested in the role, but that we’re ready to hit the ground running!
✨Tip Number 3
Practice common interview questions related to warranty adjudication. Think about how you’d handle specific scenarios, like dealing with claims discrepancies. This will help us feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great way to reiterate why we’re the perfect fit for the team!
We think you need these skills to ace Warranty Adjudicator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Warranty Adjudicator role. Highlight your relevant experience in warranty systems and vehicle repair techniques, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly. Whether it's through your cover letter or CV, make sure your writing is concise and professional.
Be Detail-Oriented:We love candidates who pay attention to detail! Ensure your application is free from typos and errors. This reflects your ability to maintain accuracy in processing claims, which is crucial for the position.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The ECS Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding warranty systems and vehicle repair techniques. ECS Automotive is looking for someone who can demonstrate a solid understanding of these areas, so be prepared to discuss your experience in detail.
✨Showcase Your Communication Skills
Since the role involves engaging with the dealer network, it's crucial to highlight your excellent communication skills. Think of examples where you've successfully resolved queries or influenced others, as this will show that you can handle the responsibilities of the position.
✨Be Detail-Oriented
Attention to detail is key for a Warranty Adjudicator. Prepare to discuss how you've managed records or databases accurately in the past. You might even want to bring along examples of your work that showcase your meticulous nature.
✨Understand the Company Culture
Familiarise yourself with ECS Automotive's mission and values. They pride themselves on quality and performance, so think about how your personal values align with theirs. This will help you convey why you're a great fit for their team during the interview.
