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- Tasks: Lead daily operations for customer-facing platforms and manage project delivery.
- Company: Join The Economist Group, a leader in global news and insights.
- Benefits: Competitive pension, private health insurance, remote work options, and generous leave.
- Why this job: Make an impact by driving innovative subscription campaigns and improving processes.
- Qualifications: Experience in operations, strong analytical skills, and excellent communication.
- Other info: Dynamic role with opportunities for personal growth and a diverse work environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join The Economist Group as an Operations Lead. In this role you will serve as the central hub for our Customer Operations team, driving the daily operations that power our customer‑facing platforms—including e‑commerce, app pricing, and subscription paywalls.
About The Role
As an individual contributor, you will own stakeholder relationships and lead project delivery to ensure accuracy and speed. You will partner closely with Acquisition and Retention marketing teams to launch new subscription campaigns, experiments and fulfilment operations while keeping on schedule.
What You’ll Do – Responsibilities
- Lead sprint planning, manage work allocation, and ensure timely delivery for the team.
- Provide project management support, create detailed delivery plans and elevate any risks, blockers or dependencies.
- Develop the team’s skills and knowledge through training; continually improve and maintain processes.
- Act as a central point of contact for circulation marketing, product and technology teams, providing escalation support.
- Manage the end‑to‑end process for offer touchpoints, from request through delivery and sign‑off.
- Oversee release and regression testing, communicating changes and raising bugs.
- Support the testing roadmap by gathering clear requirements, creating tickets and maintaining documentation.
- Maintain acquisition and retention app pricing according to marketing requirements.
- Monitor and develop quality control processes, collaborating with internal QA to adopt best practices.
- Work closely with third‑party vendors and internal teams to resolve bugs and log enhancement requests.
- Identify opportunities for process improvement and assist with implementation.
- Ensure KPIs are met, provide regular progress updates, and support roadmap planning.
- Become a subject‑matter expert on systems and dependencies to confidently suggest solutions.
What You’ll Bring – Required Qualifications
- Proven experience in planning, analysis and reporting, preferably in an operations role.
- Experience working with CRM, finance or e‑commerce systems.
- A problem‑solving mindset and strong analytical thinking skills.
- Excellent verbal and written communication skills, with the ability to explain complex concepts to non‑technical stakeholders.
- High attention to detail with a positive, organized, and resourceful attitude.
- Proficiency with Google Workspace, Google Sheets and Excel.
Preferred (Desirable)
- Experience in campaign set‑up and QA processes.
- Strong awareness of marketing principles and activities.
- Experience working with teams remotely (UK and overseas).
What We Offer
Our benefits package is designed to support your wellbeing, growth and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance and 24/7 access to counseling and wellbeing resources. We also offer a work‑from‑anywhere program (up to 25 days per year), generous annual and parental leave, and dedicated days for volunteering and moving home.
Applicants may use AI tools for the application process, but all information provided must be truthful and accurate. Apply Submit your application online. The Economist is an equal opportunity employer and encourages a diverse workforce.
Operations Lead employer: The Economist
Contact Detail:
The Economist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Operations Lead role. Keep it concise and engaging—make them remember you!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in project management and any relevant skills that match the job description. We want to see how you can bring value to our Customer Operations team!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love a good problem-solver, so let us know how you’ve used your analytical thinking to drive results!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and achievements. Remember, we appreciate excellent communication skills, so make sure your written words reflect that!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Operations Lead position. Plus, it’s super easy!
How to prepare for a job interview at The Economist
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of The Economist Group. Familiarise yourself with their customer-facing platforms, e-commerce strategies, and subscription models. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've led projects in the past. Highlight your experience with sprint planning, work allocation, and managing timelines. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Confidently
Since the role requires explaining complex concepts to non-technical stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've successfully communicated project updates or resolved issues in previous roles.
✨Demonstrate a Problem-Solving Mindset
Think of examples where you've identified process improvements or tackled challenges head-on. Be prepared to share how you approached these situations and the positive outcomes that resulted from your actions.
