The Economist Intelligence Unit (EIU) seeks a Customer Success Specialist to support US client retention and value realization, reporting to Global Head of Customer Success. You will manage a portfolio across the customer lifecycle, coordinating with Account Managers to drive renewals and engagement.
With 5+ years in customer-facing roles, you will use data to inform strategies, collaborate across commercial and product teams, and help financial services clients get the most from EIU offerings
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Hybrid Customer Success Lead for Retention & Onboarding employer: The Economist
The Economist is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration among its talented team. With a strong focus on professional development, employees have ample opportunities to grow their skills while working on high-profile global events that make a significant impact. Located in a vibrant city, the company provides a stimulating environment where innovation thrives, making it an ideal place for those seeking meaningful and rewarding employment.
