The Economist is seeking a Customer Service Executive to support the Customer Service Manager in daily operations, handling escalations and reporting on KPIs and SLAs for our global subscriber base. You will collaborate with outsourced partners, ensure proactive issue management of customer queries, and help maintain policies, training and process documentation while safeguarding brand standards.
The role is hybrid with 3+ office days in London and requires strong writing, communication and data
#J-18808-Ljbffr
Customer Experience Executive (Hybrid) Global Subscriptions employer: The Economist
The Economist is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration among its talented team. With a strong focus on professional development, employees have ample opportunities to grow their skills while working on high-profile global events that make a significant impact. Located in a vibrant city, the company provides a stimulating environment where innovation thrives, making it an ideal place for those seeking meaningful and rewarding employment.
