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For Companies At a Glance
- Tasks: Lead outbound sales campaigns and drive performance in a dynamic contact centre environment.
- Company: Join The Economist Group, a leader in global analysis and insights.
- Benefits: Enjoy competitive pay, health insurance, remote work options, and generous leave policies.
- Why this job: Make an impact by driving sales and quality in a renowned organisation.
- Qualifications: Experience in outbound sales and strong communication skills are essential.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Company
We are an organisation that exists to drive progress. That’s the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence‑based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.
About the Role
The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to shows and videos. The role sits within the Sales Team, focused on delivering customer retention activity through our outsourced contact centre partner. The position requires spending regular time at the contact centre site(s). Sales activity includes inbound telephone, live chat, and outbound calling campaigns. The Sales Lead (Outbound) leads outbound activity, supports inbound activity, collaborates on performance and quality initiatives, reviews results, and develops new initiatives.
How You Will Contribute
- Lead the successful delivery of the outbound telemarketing sales activity
- Develop and deliver new testing and activity to support the outbound strategy
- Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
- Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
- Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
- Support inbound sales channel as required
- Use reporting and data to analyse and drive performance
- Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
- Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
- Get involved with ad hoc projects which relate to the goals of the Sales team, for example reporting development, systems improvements and deep dives on key themes
The Ideal Skills For This Role
- Working knowledge and proven success in the delivery of outbound sales campaigns
- Expertise in influencing and managing all OBTM levers
- Ability to set up new tests and campaigns and associated processes, reporting and training
- Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in‑house or outsourced) and indicate such experience on their resume
- Sales‑driven mindset and enjoys achieving targets
- Direct experience of working in a sales / retention team within a contact centre
- Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
- Vendor management experience (preferable)
- Understands and implements an appropriate balance between sales and quality
- Excellent written and verbal communication skills
- High level of attention to detail
- Coaching and performance management skills
- Proactive with a sense of urgency
- Self‑motivated for success
AI Usage For Your Application
We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.
What We Offer
Our benefits package is designed to support your wellbeing, growth, and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Seniority Level: Mid–Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industries: Newspaper Publishing
Contact Centre Sales Lead (Outbound) employer: The Economist
Contact Detail:
The Economist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Sales Lead (Outbound)
✨Tip Number 1
Get to know the company inside out! Research The Economist Group and its values, especially their focus on innovation and quality. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Since this role is all about outbound sales, make sure you can confidently communicate your experience and how it aligns with their needs. Role-play with a friend or use a mirror to refine your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at The Economist Group.
We think you need these skills to ace Contact Centre Sales Lead (Outbound)
Some tips for your application 🫡
Show Your Sales Savvy: When you're writing your application, make sure to highlight your experience in outbound sales campaigns. We want to see how you've driven performance and achieved targets in previous roles, so don’t hold back on the details!
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Sales Lead role. Use keywords from the job description to show us you understand what we're looking for. This helps us see you as a perfect fit right away!
Be Authentic: While we know some folks might use AI tools to help with their applications, it’s super important that everything you submit is a true reflection of your own skills and experiences. We value honesty and authenticity, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at The Economist
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and performance indicators relevant to outbound sales. Be ready to discuss how you've used data to drive sales performance in previous roles. This shows you understand the importance of analytics in achieving targets.
✨Demonstrate Coaching Skills
Since the role involves leading and coaching others, prepare examples of how you've successfully guided team members in a contact centre environment. Highlight specific instances where your coaching led to improved performance or quality assurance.
✨Align with Company Values
Familiarise yourself with The Economist Group's mission and values. During the interview, express how your personal values align with their commitment to innovation and integrity. This connection can set you apart as a candidate who truly understands the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a sales context. Think of situations where you had to balance sales targets with quality assurance. Practising these scenarios will help you articulate your thought process clearly during the interview.
