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- Tasks: Provide 2nd line support and manage macOS endpoints in a hybrid role.
- Company: Leading media organisation in Greater London with a focus on innovation.
- Benefits: Competitive benefits, Work From Anywhere programme, and commitment to diversity.
- Why this job: Join a progressive workplace and make a real impact on customer satisfaction.
- Qualifications: Experience in MacOS and Windows administration, plus IAM tools like Okta.
- Other info: Dynamic environment with a strong focus on inclusion and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading media organization in Greater London is seeking an experienced IT Support Specialist for a hybrid role to provide 2nd line support and manage macOS endpoints.
Ideal candidates will have experience in MacOS and Microsoft Windows administration, alongside skills in IAM tools like Okta.
The role offers competitive benefits, including a Work From Anywhere program and a strong commitment to diversity and inclusion.
Join a progressive workplace focused on innovation and customer satisfaction.
MacOS IT Ops Engineer II Hybrid 2nd Line Support employer: The Economist Group
Contact Detail:
The Economist Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MacOS IT Ops Engineer II Hybrid 2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you’ve got experience with macOS and IAM tools like Okta, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face in 2nd line support. Think about how you’d handle issues with macOS endpoints and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace MacOS IT Ops Engineer II Hybrid 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS and Microsoft Windows administration. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in IAM tools like Okta!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our commitment to innovation and customer satisfaction. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide effective solutions, especially in a hybrid support environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at The Economist Group
✨Know Your MacOS Inside Out
Make sure you brush up on your MacOS knowledge before the interview. Be prepared to discuss your experience with macOS administration, as well as any troubleshooting you've done. Familiarise yourself with common issues and solutions, so you can demonstrate your expertise.
✨Show Off Your Windows Skills
Since the role also involves Microsoft Windows administration, be ready to talk about your experience in this area. Highlight any specific projects or challenges you've faced and how you resolved them. This will show that you're versatile and can handle a mixed environment.
✨Familiarity with IAM Tools is Key
The job mentions IAM tools like Okta, so make sure you understand how these work. If you've used Okta or similar tools, prepare to share examples of how you've implemented or managed them. This will demonstrate your ability to handle identity and access management effectively.
✨Emphasise Your Customer Service Skills
As this role focuses on 2nd line support, it's crucial to highlight your customer service skills. Think of examples where you've gone above and beyond to help users. This will show that you not only have the technical skills but also the soft skills needed to thrive in a customer-focused environment.
