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- Tasks: Lead outbound sales activities and drive performance in a dynamic contact centre environment.
- Company: Join The Economist Group, a leader in global analysis and insights.
- Benefits: Enjoy competitive pay, health insurance, flexible working, and access to exclusive content.
- Why this job: Make an impact in a role that combines sales leadership with innovative strategies.
- Qualifications: Experience in outbound sales and a passion for achieving targets.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are an organisation that exists to drive progress. That is the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.
We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to shows and videos. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
As the Sales Lead (Outbound), Customer Engagement Centres, your role sits within The Economist's Sales Team, and is focused on delivering customer retention activity through our outsourced contact centre partner. This is a client-side vendor management role which will include spending regular time on site at the contact centre site(s). The sales activity consists of inbound telephone and live chat, plus outbound calling campaigns. You will play a key role by leading the outbound activity, also with involvement in supporting the inbound activity. As Sales Lead (Outbound) you will proactively collaborate on a range of activities to drive excellence in both sales performance and quality, including areas such as review of results, customer contacts, scripting and training materials - making suggestions and developing new initiatives, as well as completing checks and monitoring.
Our hybrid working policy allows colleagues to spend three days a week in the office and two days working from home. Out of the three days in the office, you can either spend these in our London office (with regular visits to our contact centre sites) or spend two days based in our partner's Derby site and one day in our London office (Thursdays).
How you will contribute:
- Lead the successful delivery of the outbound telemarketing sales activity
- Develop and deliver new testing and activity to support the outbound strategy
- Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
- Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
- Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
- Support inbound sales channel as required
- Use reporting and data to analyse and drive performance
- Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
- Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
- Get involved with ad hoc projects which relate to the goals of the Sales team, for example - reporting development, systems improvements and deep dives on key themes
The ideal skills for this role are:
- Working knowledge and proven success in the delivery of outbound sales campaigns
- Expertise in influencing and managing all OBTM levers
- Ability to set up new tests and campaigns and associated processes, reporting and training
- Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in-house or outsourced) and indicate such experience on their resume
- Sales-driven mindset and enjoys achieving targets
- Direct experience of working in a sales / retention team within a contact centre
- Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
- Vendor management experience (preferable)
- Understands and implements an appropriate balance between sales and quality
- Excellent written and verbal communication skills
- High level of attention to detail
- Coaching and performance management skills
- Proactive with a sense of urgency
- Self-motivated driven to succeed
What we offer:
Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Sales Lead in London employer: The Economist Group
Contact Detail:
The Economist Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead in London
✨Tip Number 1
Get to know the company inside out! Research The Economist Group and its values, especially around innovation and quality. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Whether it's for a phone interview or a face-to-face chat, make sure you can clearly articulate your sales experience and how it aligns with the role. Highlight your successes in outbound campaigns and how you've driven performance in previous roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Lead in London
Some tips for your application 🫡
Show Your Sales Savvy: When you're writing your application, make sure to highlight your experience in outbound sales campaigns. We want to see how you've driven performance and quality in previous roles, so don’t hold back on the details!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us that you understand what we're looking for. It’ll help your application stand out from the crowd!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Economist Group
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and performance indicators relevant to outbound telemarketing. Be ready to discuss how you've used data to drive sales performance in previous roles. This shows you understand the importance of analytics in achieving targets.
✨Demonstrate Vendor Management Skills
Since this role involves managing an outsourced contact centre, prepare examples of your experience in vendor management. Highlight any successful collaborations or improvements you've implemented in past roles. This will show that you can effectively lead and support external teams.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around handling customer interactions. Practice common sales scenarios and think about how you would coach a team member through a challenging call. This will demonstrate your coaching skills and sales-driven mindset.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with teams and clients in the past. Bring examples of how your communication style has led to improved sales outcomes or enhanced team performance.
