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- Tasks: Lead the daily operations of the Patient Transport Service Control Centre.
- Company: Join East of England Ambulance Service, dedicated to patient care and community support.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact by ensuring efficient patient transport services and leading a dynamic team.
- Qualifications: Experience in management and strong leadership skills are essential.
- Other info: Located in Stevenage, this role is crucial for maintaining high service standards.
The predicted salary is between 36000 - 60000 £ per year.
To manage and provide leadership in managing the day-to-day activity of the non-emergency Patient Transport Service Control Centre in Stevenage, to ensure a smooth and efficient running of the service and the contracts managed within it. To provide support and supervision to the team of Day Controllers and Planners working in the control centre., Management of the day to day activity of the PTS Control Centre and to ensure the needs of patients, customers and staff are met.
Measure performance against key performance indicators and implement changes to improve where necessary
Responsible for ensuring correct staffing levels always maintained to deliver quality of service in line with service level agreements. This includes rota management for all PTS Control Centre staff
Liaise with the relevant Service Delivery Manager as appropriate to ensure governance procedures are maintained in accordance to contractual standards as required.
To manage the complaints procedures for the PTS Control Centre
Set objectives for colleagues and teams within your control
Support staff in undertaking the full range of their responsibilities for operational efficiency.
Manage PTS Control Centre staff performance through use of key performance indicators agreed with the Service Delivery Manager
Stevenage
Babbage Road
Stevenage
SG1 2EQ, https://www.eastamb.nhs.uk (Opens in a new tab), kris.moore@eastamb.nhs.uk
07864968919
PTS Control Room Manager - HWE employer: The East
Contact Detail:
The East Recruiting Team
+447864968919
kris.moore@eastamb.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land PTS Control Room Manager - HWE
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Patient Transport Service. Understanding these metrics will help you demonstrate your ability to manage and improve service delivery effectively during the interview.
✨Tip Number 2
Highlight any previous experience in managing teams or control centers, especially in a healthcare setting. Be prepared to discuss specific examples of how you've successfully led teams and improved operational efficiency.
✨Tip Number 3
Showcase your skills in conflict resolution and complaint management. Since you'll be responsible for handling complaints, having concrete examples of how you've resolved issues in the past will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the healthcare transport sector. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace PTS Control Room Manager - HWE
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the PTS Control Room Manager position. Understand the key responsibilities, such as managing day-to-day activities and ensuring service efficiency.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in management, particularly in a control room or similar environment. Showcase your ability to lead teams and manage performance against KPIs.
Demonstrate Leadership Skills: Provide examples of how you have successfully led teams in the past. Discuss your approach to staff supervision, rota management, and how you handle complaints and performance issues.
Tailor Your Application: Customize your application materials to reflect the specific requirements of the role. Use keywords from the job description to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at The East
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a PTS Control Room Manager. Familiarize yourself with the day-to-day activities of the control centre and how they impact patient transport services.
✨Show Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your experience in supporting and supervising staff, as well as how you handle performance management.
✨Know Your KPIs
Since measuring performance against key performance indicators is crucial for this role, be ready to talk about specific KPIs you've worked with before. Discuss how you've implemented changes based on these metrics to improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions related to managing complaints and ensuring staffing levels. Think of examples from your past experiences where you successfully navigated similar challenges and how you ensured operational efficiency.
