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- Tasks: Join our Outpatient Booking Team to schedule and manage patient appointments efficiently.
- Company: Macclesfield District General Hospital is a vibrant healthcare facility near the stunning Peak District.
- Benefits: Enjoy a supportive team environment and opportunities to learn new skills.
- Why this job: Make a real impact by helping patients while working in a dynamic, multi-disciplinary team.
- Qualifications: Must be computer literate with strong communication skills; medical terminology knowledge is a plus.
- Other info: This role is exclusive to current East Cheshire NHS Trust staff and volunteers.
The predicted salary is between 24000 - 36000 £ per year.
To work as part of the Outpatient Booking Team to plan, book and schedule outpatient appointments ensuring that both Government and Trust targets are met.
Working with the Department Manager to ensure that cardio-respiratory clinic capacity is utilised efficiently and effectively.
Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.
Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.
Macclesfield District General Hospital is a busy district general hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester.
We are looking to appoint a 2 full time, enthusiastic and motivated booking clerk to support our Outpatient Booking Team .
You will need to be computer literate, flexible and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face. Knowledge of medical terminology, administration and organisational experience is essential.
This position is open to staff working at the Trust in the ‘ECT Family’ this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.
If you would like to apply for this position please complete the attached Short Application Form and email this to the Recruitment Team at: ecn-tr.recruitment@nhs.net clearly marking for which vacancy you are applying for in the Subject Header of the email. Please note applications received after the closing date and time will not be accepted., Macclesfield District
General Hospital
Victoria Road, Macclesfield
SK10 3BL, https://www.eastcheshire.nhs.uk/ (Opens in a new tab), Operational Manager Patient Access
Katie Hankinson
katie.hankinson@nhs.net
01625663761
Outpatient Booking Clerk (Internal Only) employer: The East
Contact Detail:
The East Recruiting Team
+441625663761
katie.hankinson@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Booking Clerk (Internal Only)
✨Tip Number 1
Familiarize yourself with the outpatient booking process and the specific targets set by the Government and Trust. Understanding these will help you demonstrate your knowledge during any discussions with the team.
✨Tip Number 2
Highlight your experience in managing waiting lists and prioritizing appointments. Be ready to share examples of how you've effectively handled similar tasks in the past.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and concisely. This will be crucial when interacting with patients and staff, especially in a busy environment.
✨Tip Number 4
Show your enthusiasm for learning new skills and adapting to a multi-disciplinary team. Being flexible and open-minded will make you a valuable asset to the Outpatient Booking Team.
We think you need these skills to ace Outpatient Booking Clerk (Internal Only)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Outpatient Booking Clerk position. Understand the key responsibilities, such as managing waiting lists and scheduling appointments, to tailor your application accordingly.
Highlight Relevant Experience: In your application, emphasize any previous experience in administrative roles, particularly in healthcare settings. Mention your familiarity with medical terminology and your ability to handle patient inquiries effectively.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate clearly and professionally with both staff and patients.
Follow Application Instructions: Complete the Short Application Form as instructed and ensure you email it to the Recruitment Team at the specified address. Don’t forget to clearly mark the subject header with the vacancy you are applying for to avoid any confusion.
How to prepare for a job interview at The East
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Outpatient Booking Clerk. Familiarize yourself with the booking process, patient prioritization, and how to manage waiting lists effectively.
✨Showcase Your Communication Skills
Since you'll be dealing with patients and staff through various channels, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled inquiries or resolved issues in the past.
✨Demonstrate Flexibility and Willingness to Learn
Highlight your adaptability and eagerness to learn new skills. Share experiences where you had to adjust to changes or take on new tasks, especially in a busy environment like a hospital.
✨Familiarize Yourself with Medical Terminology
Having knowledge of medical terminology is essential for this role. Brush up on relevant terms and phrases that may come up during the interview, as it will show your preparedness and understanding of the healthcare environment.
