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- Tasks: Support the Customer Services team with admin tasks like refunds and resource bookings.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy flexible working, generous leave, and discounts on various products.
- Why this job: Be part of a supportive culture that values learning and development.
- Qualifications: Must have 4 GCSEs including English and Maths, plus customer service experience.
- Other info: Contact Tina or Helen for an informal chat about the role.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an individual to provide administrative support to the Customer Services front facing team, as part of the Customer Services Administration and Training Team, the role is responsible for various administrative duties such as refunds, abandoned payments, CS mailbox, ECC and FAQ’s, and resource bookings etc.
Your role will also incorporate team engagement and support for the whole of the Customer Services team., For an informal discussion regarding this post, please contact Tina Sherwood Mon-Wed and Helen Wright Thurs – Fri on Teams
You will have demonstratable work experience within a Customer Services Team and be able to work under pressure with a high attention to detail. You will have experience in using and applying IT systems/ office software and have quick and accurate keyboard skills.
4 GSCE’s or equivalent including English and Maths are essential in this role and you must have excellent written communication skills.
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Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
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Local government pension scheme
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Flexible working arrangements
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Learning and development tailored to your role
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A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
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Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Customer Services Admin Support Assistant employer: The East
Contact Detail:
The East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Admin Support Assistant
✨Tip Number 1
Familiarize yourself with common customer service software and tools. Since the role requires experience in IT systems and office software, being proficient in these tools will give you an edge during the interview.
✨Tip Number 2
Highlight your ability to work under pressure. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues quickly and efficiently.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. This can provide you with insights into the company culture and the specific challenges faced by the Customer Services team, which you can mention during your discussions.
✨Tip Number 4
Prepare for informal discussions with Tina and Helen. Having questions ready about the team dynamics and support structures can demonstrate your genuine interest in the role and help you stand out.
We think you need these skills to ace Customer Services Admin Support Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous work experience in a Customer Services Team. Provide specific examples of how you handled administrative tasks and supported team engagement.
Showcase Your Skills: Demonstrate your IT skills and proficiency with office software. Mention any specific systems you have used and your keyboard skills, as these are crucial for the role.
Focus on Communication: Since excellent written communication skills are essential, ensure your application is clear and well-structured. Use proper grammar and spelling throughout your CV and cover letter.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Address the specific duties mentioned, such as handling refunds and managing the CS mailbox, to show you understand the role.
How to prepare for a job interview at The East
✨Show Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to discuss specific situations where you successfully handled customer inquiries or resolved issues, as this will demonstrate your capability to support the Customer Services team effectively.
✨Demonstrate Attention to Detail
Since the role requires a high attention to detail, prepare examples that showcase your ability to manage administrative tasks accurately. Discuss how you ensure precision in your work, especially when dealing with refunds and resource bookings.
✨Familiarize Yourself with IT Systems
As the job involves using various IT systems and office software, be prepared to talk about your proficiency with these tools. Mention any specific software you have used and how it has helped you in your previous roles.
✨Prepare for Team Engagement Questions
Since the role includes team engagement, think of ways you've contributed to team dynamics in past positions. Be ready to share examples of how you supported your colleagues and fostered a positive working environment.
