At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service and meet performance goals.
- Company: Join DX, a company that values teamwork and personal growth.
- Benefits: Enjoy competitive pay, generous holidays, and a supportive work environment.
- Other info: Great opportunities for career progression and a positive workplace culture.
- Why this job: Develop your leadership skills while making a real impact in a fast-paced industry.
- Qualifications: Experience in mail/distribution and a passion for team management.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You will be friendly, hard‑working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. At DX, we know our people are the foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader, with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities. In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary
In conjunction with the other Team Managers, manage the team through forward planning and performance management ensuring that all KPI’s and SLA’s are met for the Customer.
Responsibilities
- Compliance with all security standards required surrounding Customer / Clients contracts.
- Delivery of Customer SLA's.
- Undertake regular reviews of volume forecast and amend resource planning as appropriate.
- Performance Management of Operational Team.
- Conduct 121's and appraisals for Operations Team.
- Ensure daily performance information is produced, variances investigated and appropriate action taken.
- Swift and clear communication to Operational Team.
- Clear control measures in place to deliver and drive KPI achievements.
- Compliance with Health & Safety.
- Motivation and engagement of the Northampton team.
- Encourage a positive working environment that delivers excellent service levels for the Customer.
- Maintain a flexible approach towards shift patterns to work between both AM and PM shifts as required by the operation.
- Ensure all SOP's are adhered to.
- Deliver great Customer Service – every time.
Qualifications
Previous experience in the mail or distribution industry. Experience of managing teams in fast‑paced mail/distribution environments and ambition to develop leadership skills.
Benefits
- Competitive Rates of Pay.
- Holidays: 25 days increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity.
- Company Pension Scheme.
- Life Assurance.
- Employee Assistance Programme including 24/7 Virtual GP.
- DX Discounts Portal.
- Excellent opportunities for career progression.
Backs Team Manager employer: The DX Group
At DX, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and personal development are at the forefront. Our Northampton location provides a supportive environment with competitive pay, generous holiday allowances, and a commitment to employee growth through training and career progression opportunities. Join us to be part of a passionate team dedicated to delivering exceptional service while enjoying the benefits of a company that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Backs Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DX on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Backs Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and performance metrics. We want to show how our experience aligns with their focus on KPIs and SLAs, so let’s nail those examples!
✨Tip Number 3
Show off our leadership skills! During the interview, share specific instances where we motivated a team or improved performance. They’re looking for someone who can engage and inspire, so let’s highlight that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the DX family and ready to take on the challenges ahead.
We think you need these skills to ace Backs Team Manager
Some tips for your application 🫡
Show Your Team Spirit:Make sure to highlight your experience working in teams and how you contribute to a positive environment. We love team players, so share examples of how you've motivated others or tackled challenges together!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate direct communication, so make sure your points come across without any fluff!
Tailor Your Application:Take the time to customise your application for the Backs Team Manager role. Mention specific responsibilities from the job description that resonate with your experience. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at The DX Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the mail and distribution industry. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will show that you're not just interested in the job, but that you’re genuinely knowledgeable about what it entails.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your previous experiences in leadership. Prepare specific examples where you've motivated a team or handled performance management effectively. Highlight how you can create a positive working environment and drive results.
✨Emphasise Teamwork
DX values team players, so be sure to share stories that demonstrate your ability to work collaboratively. Talk about how you’ve contributed to team success in the past and how you plan to engage and motivate your future team at DX.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
