At a Glance
- Tasks: Supervise rides, ensuring safety and delivering unforgettable guest experiences.
- Company: Join a fun-loving team at iconic London attractions.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and more!
- Other info: Flexible hours with opportunities for growth in a vibrant setting.
- Why this job: Be part of an exciting environment where every day is an adventure.
- Qualifications: Customer service passion and leadership skills are a must.
The predicted salary is between 14.53 - 14.53 £ per hour.
Fancy working across two landmark London attractions, interacting with our guests either on their journey to Far Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off? As a Ride Supervisor, you’ll manage the day-to-day operational running of the department ensuring to maximise ride throughput and operational efficiency. You will need to motivate your team to ensure they deliver memorable experiences to our guests, whilst upholding high standards in safety. Working here feels pretty outstanding and our rides team are fizzing with fun and a vital ingredient in the guest experience! Therefore, we’re looking for someone who strives for the best and is health and safety focused. Health and Safety is our top priority so you will ensure the team are trained to the highest levels within their roles. This is a 10-month fixed term, full-time role, based upon working at least 30 hours per week. This will include weekends and bank holidays. Our attractions are open daily and so flexibility is needed and due to the increased health and safety element, we do require applicants to be aged 18 or over.
You’ll fit right in if you have:
- Someone with a genuine desire to promote exceptional customer service and memorable experiences
- The ability to create a motivational environment
- The ability to think on your feet and solve problems creatively
- Strong decision-making skills
- Familiarity with ride operations or similar guest-facing operational roles
- Previous experience as a team leader/supervisor from within a fast-moving, customer-oriented environment would be beneficial
Benefits:
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £14.53/Hr.
Ride Supervisor employer: The Dungeons
Join our vibrant team as a Ride Supervisor at two iconic London attractions, where you'll play a crucial role in delivering unforgettable experiences to our guests. With a strong focus on health and safety, we foster a fun and motivational work culture that encourages personal growth and development, alongside fantastic benefits like discounts on LEGO products and free access to all Merlin attractions worldwide. If you're passionate about customer service and thrive in a dynamic environment, this is the perfect opportunity for you!
StudySmarter Expert Advice🤫
We think this is how you could land Ride Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dungeons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dungeons
Don't be shy about reaching out to The Dungeons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ride Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dungeons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dungeons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
