At a Glance
- Tasks: Engage with guests while ensuring their safety on thrilling rides.
- Company: Join a leading entertainment company known for creating unforgettable experiences.
- Benefits: Enjoy discounts, free attraction tickets, and employee perks like cinema discounts.
- Other info: Flexible part-time and full-time roles available; weekend work required.
- Why this job: Be part of a fun team, interact with guests, and create magical memories.
- Qualifications: Must be 18+, have great customer service skills, and be health and safety focused.
What you'll bring to the team
The Ride Host is responsible for delivering safe, engaging, and memorable guest experiences across Ride and Show areas at The London Dungeon and Shrek’s Adventure! London.
As Ride Host, you will be working on the DROP DEAD Drop Ride, The Magic Bus and The Magic Lifts. Acting as the face of the attraction, the Ride Host welcomes guests, manages queues, supports ride operations, and ensures safety procedures are followed at all times. This role plays a key part in bringing the experience to life through positive guest interaction, strong teamwork, and a commitment to operational excellence.
KEY ACCOUNTABILITIES:
- Deliver a warm, friendly, and professional welcome to all guests
- Engage guests in an entertaining, inclusive, and informative manner
- Manage guest flow and queue lines to ensure smooth and efficient operations
- Support the safe operation of rides and show experiences in line with all training and procedures
- Assist with ride loading and unloading while maintaining safety and accessibility standards
- Maintain high standards of cleanliness and presentation in all guest-facing areas
- Identify and promptly report safety concerns, incidents, near misses, or guest feedback
- Support ride evacuations, fire evacuations, and emergency procedures when required
- Adhere to all Standard Operating Procedures (SOPs) and Codes of Safe Working Practices (CoSWPs)
- Participate fully in daily briefings, training sessions, and safety updates
- Act as a positive role model, contributing to an inclusive and supportive team environment
Qualifications & Experience
Essential
- Experience in a guest-facing environment or strong customer service capability
- Willingness to undertake operational and safety training
- Flexibility to work varied shifts, including weekends, evenings, and peak periods
Desirable
- Previous experience in attractions, theme parks, leisure, hospitality, or entertainment
- Familiarity with safety-critical or operational roles
SKILLS AND COMPETENCIES
- Guest Service Excellence: Consistently delivers welcoming, engaging, and memorable experiences
- Communication: Confident, clear, and professional when interacting with guests and colleagues
- Safety Awareness: Understands and follows safety procedures with precision and care
- Teamwork: Works collaboratively, supports colleagues, and contributes positively to team goals
- Adaptability: Thrives in a fast-paced, dynamic environment with changing demands
- Attention to Detail: Accurately follows procedures and monitors guest and ride activity
- Problem Solving: Responds calmly and effectively to guest queries or operational issues
LEADERSHIP BEHAVIOURS
- Guest-First Mindset: Places guest safety, enjoyment, and inclusion at the heart of every action
- Accountability: Takes responsibility for personal performance, safety, and standards
- Positive Role Modelling: Demonstrates professionalism, enthusiasm, and respect at all times
- Collaboration: Supports colleagues, shares knowledge, and contributes to team success
- Calm Under Pressure: Maintains composure and sound judgement during busy or challenging situations
- Continuous Improvement: Actively participates in training, feedback, and learning opportunities
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Ride Host employer: The Dungeons
Join our vibrant team at one of the UK's most exciting attractions, where your role as a Ride Host will not only allow you to engage with guests in a fun and dynamic environment but also prioritise their safety and enjoyment. With excellent employee benefits including discounts on retail and dining, free access to attractions worldwide, and opportunities for personal growth, we foster a supportive work culture that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Ride Host
✨Tip Number 1
Familiarise yourself with the attractions you'll be working at. Understanding the rides and their themes will help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be prepared to share specific examples of how you've created memorable experiences for guests in previous roles, especially in fast-paced environments.
✨Tip Number 3
Demonstrate your outgoing personality during any interactions. Whether it's a casual chat or a formal interview, let your enthusiasm shine through to show that you're a great fit for the team.
✨Tip Number 4
Be ready to discuss health and safety practices. Familiarise yourself with basic safety protocols relevant to the role, as this will show your commitment to ensuring a safe environment for guests.
We think you need these skills to ace Ride Host
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Ride Host. Highlight your relevant experience in customer service and any previous roles in fast-paced environments.
Tailor Your CV:Make sure your CV reflects your outgoing personality and health and safety awareness. Include specific examples of how you've provided excellent customer service and worked effectively in teams.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the attractions. Mention your ability to interact with guests in character and your commitment to health and safety.
Proofread Your Application:Before submitting, double-check your application for spelling and grammatical errors. Ensure that your contact details are correct and that all required documents are included.
How to prepare for a job interview at The Dungeons
✨Show Your Outgoing Personality
Since the role requires an outgoing personality, make sure to showcase your enthusiasm and friendliness during the interview. Engage with the interviewer as if you were interacting with guests, demonstrating your ability to create a welcoming atmosphere.
✨Emphasise Health and Safety Awareness
Highlight your understanding of health and safety protocols, especially in a fast-paced environment. Be prepared to discuss any previous experiences where you prioritised safety, ensuring that guests had a secure and enjoyable experience.
✨Demonstrate Customer Service Skills
Prepare examples from your past work that illustrate your excellent customer service skills. Discuss how you handled challenging situations and ensured guest satisfaction, as this is crucial for the Ride Host position.
✨Be Ready for Role-Playing
Although this isn't an acting role, you'll be dressed in costume and interacting in character. Be prepared for potential role-playing scenarios during the interview to demonstrate your ability to engage with guests in a fun and interactive way.
