At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a fun retail environment.
- Company: Join the exciting world of Merlin Attractions, where every day is an adventure!
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and exclusive employee perks.
- Other info: Permanent role with guaranteed hours and opportunities for growth in a vibrant setting.
- Why this job: Be a part of a dynamic team that makes magic happen for guests every day.
- Qualifications: Experience in retail or hospitality, with a passion for customer service and team leadership.
The predicted salary is between 14.53 - 14.53 £ per hour.
What you’ll bring to the team
We’re currently recruiting for a Retail Supervisor to work across Shrek’s Adventure! London and the London Dungeon. Whether you’re helping guests pick up the perfect souvenir before heading home from Far, Far Away or serving up refreshments in the Tavern Bar before they face their fate, no two days are ever the same!
Supporting the Retail Manager, you’ll lead a team of Retail Hosts to deliver unforgettable guest experiences whilst driving commercial performance across our retail and bar operations. You’ll be passionate about creating a welcoming, engaging environment where every guest interaction counts, whilst ensuring our retail spaces are always well presented, fully stocked and ready for action.
You’ll coach, motivate and develop your team to deliver exceptional customer service, confidently drive sales and achieve performance targets. Leading by example, you’ll create a positive, guest obsessed culture whilst ensuring operational standards, cash handling procedures and health and safety requirements are consistently met.
This is a permanent role, contracted to a minimum of 35 guaranteed hours per week. Our attractions are open daily, so full availability is needed, including weekends, bank holidays and during peak seasons.
So, if you’re ready to lead a team, drive commercial success and help create unforgettable memories for our guests, we’d love to hear from you!
Qualifications & Experience
- Previous experience supervising or leading a team in a fast‑paced retail, hospitality or guest facing environment
- A passion for delivering exceptional guest experiences and coaching others to do the same
- Experience working towards sales targets and commercial metrics
- Confidence in driving sales through product knowledge and upselling
- Strong communication, organisation and problem‑solving skills
- Experience with cash handling and retail procedures
- The ability to motivate, develop and inspire a high performing team
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Enjoy the Ride Pass, giving you and 5 others a Merlin Annual Pass (Gold Edition)
- X2 volunteer days per year
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email. One of the team will get back to you as soon as possible.
Pay Range: GBP £14.53/Hr.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Dungeons, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Dungeons!
We think you need these skills to ace Retail Supervisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Dungeons, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Dungeons and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Dungeons that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Dungeons
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
