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- Tasks: Create unforgettable experiences and deliver exceptional customer service at The Edinburgh Dungeon.
- Company: Join a fun and energetic team at a top Edinburgh attraction.
- Benefits: Monthly bonuses, discounts, and free tickets to attractions worldwide.
- Why this job: Be part of an exciting environment where you can make history come alive!
- Qualifications: Outgoing personality with customer service experience and a love for interaction.
- Other info: Must be 18+, flexible shifts, and a chance to develop your skills.
The predicted salary is between 12 - 16 £ per hour.
Bring History to Life. Deliver Horrifyingly Good Fun. Are you ready to step into the darkest depths of Edinburgh’s past and help our guests? At The Edinburgh Dungeon, we are searching for passionate, energetic and customer-focused individuals to join our team as Guest Experience Hosts. Our people create the unforgettable moments that define the Edinburgh Dungeon.
As a Guest Experience Host, you’ll be at the heart of our attraction welcoming visitors, delivering exceptional customer service, supporting commercial performance, and ensuring every guest leaves with a story to tell.
You will:
- Create magical, memorable and interactive experiences for every visitor.
- Welcome guests with warmth, enthusiasm and brilliant customer service.
- Confidently upsell products to help achieve revenue and SPH targets.
- Keep public areas clean, safe and looking sharp throughout the day.
- Support the attraction in achieving daily KPIs and Mystery Visitor targets.
- Handle customer queries and challenges positively and professionally.
- Follow operational and safety procedures to the highest standards.
We’re looking for people who:
- Love interacting with guests and creating memorable moments.
- Are friendly, calm and empathetic.
- Take pride in delivering exceptional service every shift, every visit.
- Can stay calm under pressure while keeping the fun alive.
- Uphold high safety and cleanliness standards with a positive attitude.
- Enjoy learning, sharpening their skills and “Owning Their Craft.”
Please note, due to the nature of this role candidates must be 18 and over.
Qualifications & Experience:
- Deliver engaging, entertaining and helpful customer service.
- Support commercial goals by upselling tickets, photos and retail items.
- Complete daily, weekly and monthly tasks accurately.
- Handle cash and card transactions in line with company processes.
- Maintain uniform standards (clean, tidy, name badge worn).
- Collaborate with your team to solve problems and keep things running smoothly true Go Together spirit.
- Lots of experience working in a customer-facing environment.
- Outgoing, fun personality with a love for interacting with guests.
- Confidence to engage with Dungeon dwellers and traitors.
- Stamina for standing, bending, and the occasional scream.
- Availability for a variety of shifts.
Benefits:
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:
- Monthly Bonus based on guest satisfaction.
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £12.31/Hr.
Guest Experience Host employer: The Dungeons
Contact Detail:
The Dungeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Get to know the Edinburgh Dungeon inside out! Familiarise yourself with the history and stories behind the attraction. This way, when you chat with guests, you can share those fascinating tidbits that make their experience even more memorable.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to suggest tickets, photos, or retail items that enhance the guest experience. The more enthusiastic you are about what we offer, the more likely guests will be to buy in!
✨Tip Number 3
Stay calm and keep the fun alive, even during busy shifts. If things get hectic, take a deep breath and remember that your positive energy is contagious. Guests will appreciate your ability to maintain a cheerful atmosphere!
✨Tip Number 4
Don’t forget to showcase your personality! We want to see your unique flair shine through while interacting with guests. Be yourself, have fun, and let your enthusiasm for the Dungeon come across in every interaction.
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating memorable experiences shine through. We want to see how much you love interacting with guests and making their visit unforgettable!
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We’re looking for those who can confidently upsell and handle queries, so share examples that showcase these abilities.
Be Yourself: Don’t be afraid to let your personality come through in your writing! We value outgoing and fun individuals, so show us who you are and why you’d be a great fit for the Edinburgh Dungeon team.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to creating magical moments with our guests!
How to prepare for a job interview at The Dungeons
✨Know the Dungeon Inside Out
Before your interview, make sure you research The Edinburgh Dungeon thoroughly. Understand its history, the experiences it offers, and what makes it unique. This knowledge will not only impress your interviewers but also help you connect with the role of a Guest Experience Host.
✨Show Off Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a guest or handled a challenging situation with grace. This will demonstrate your ability to create memorable moments for visitors.
✨Embrace the Fun Factor
The Edinburgh Dungeon is all about creating entertaining experiences, so let your personality shine during the interview! Be enthusiastic and show that you can engage with guests in a fun and lively manner. Remember, they want someone who can keep the energy up even under pressure.
✨Dress the Part
Make sure to dress smartly and maintain a clean, tidy appearance for your interview. This reflects your understanding of the importance of uniform standards and professionalism in the role. Plus, it shows that you take pride in your presentation, which is key for a Guest Experience Host.