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For Companies At a Glance
- Tasks: Keep the attraction clean and welcoming for guests while assisting with laundry.
- Company: Join the York Dungeon team, where fun meets a unique working environment.
- Benefits: Enjoy discounts, free attraction tickets, and a monthly bonus based on guest satisfaction.
- Why this job: Be part of an exciting atmosphere and make a difference in guest experiences.
- Qualifications: Attention to detail and a willingness to learn; cleaning experience is a plus.
- Other info: Shifts are mainly on weekends, with potential weekday hours.
What you\’ll bring to the team
York Dungeon are currently on the lookout for aCleaning Assistant. The cleaning and displays team are a vital ingredient in the guest experience. Therefore, we’re looking for someone who strives for the best and isn\’t afraid to get stuck in!
You’ll be responsible for ensuring that the attraction is litter free, clean, hygienic, and presentable for guests. In addition to all attraction spaces, you’ll clean staff areas and the visitor and staff toilets daily, as well as assisting with costume laundry. As you’ll be out and about in the attraction, you’ll also have contact with our guests so you’ll be answering questions and doing all you can to help our visitors have an amazing experience. Finally, on some days you will also open the building and turn on our Dungeon shows in readiness for our next victims arriving, along with some periodic facilities checks.
This is a permanent role, with shifts predominantly at weekends and the potential for additional shifts during the week. The hours will usually be 2 x 4-hour shifts from 06:30 to 10:30.
Does this sound like it could be you?The cell doors are open and ready to welcome you…
Qualifications & Experience
- Someone that works to a high standard and has great attention to detail
- Comfortable handling cleaning products (training is given though)
- Able to work independently and use initiative
- Cleaning and laundry experience is also preferable, but not essential
Benefits
Alongside a truly unique working environment we can also offer,
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.31/Hr.
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Cleaning Assistant employer: The Dungeons
Contact Detail:
The Dungeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Assistant
✨Tip Number 1
Familiarise yourself with the York Dungeon and its unique atmosphere. Understanding the attraction will help you engage with guests more effectively and show your enthusiasm during any interviews or discussions.
✨Tip Number 2
Highlight your ability to work independently and use your initiative. Since the role requires you to manage cleaning tasks without constant supervision, demonstrating these qualities can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with cleaning and laundry, even if it's informal. Sharing specific examples of how you've maintained cleanliness in previous roles can showcase your attention to detail and commitment to high standards.
✨Tip Number 4
Be ready to express your passion for providing excellent guest experiences. Since you'll be interacting with visitors, showing that you care about their enjoyment can make a positive impression on the hiring team.
We think you need these skills to ace Cleaning Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Cleaning Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: If you have any previous cleaning or customer service experience, make sure to emphasise this in your CV and cover letter. Mention specific tasks you've performed that relate to maintaining cleanliness and guest interaction.
Show Your Attention to Detail: Since attention to detail is crucial for this role, provide examples in your application that demonstrate your ability to maintain high standards in cleanliness and hygiene. This could be through past roles or personal experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Explain why you want to work at York Dungeon and how you can contribute to creating an amazing experience for guests.
How to prepare for a job interview at The Dungeons
✨Show Your Attention to Detail
As a Cleaning Assistant, attention to detail is crucial. Be prepared to discuss specific examples of how you've maintained cleanliness and hygiene in previous roles, or how you ensure that every corner is spotless.
✨Demonstrate Your Initiative
Employers value candidates who can work independently. Share instances where you've taken the initiative to solve problems or improve processes in your past cleaning or customer service experiences.
✨Engage with Guest Experience
Since you'll be interacting with guests, highlight your customer service skills. Think of examples where you've gone above and beyond to enhance someone's experience, even in a cleaning role.
✨Be Ready for Practical Questions
Expect questions about handling cleaning products and your approach to maintaining hygiene standards. Familiarise yourself with common cleaning practices and be ready to discuss how you'd tackle specific cleaning challenges.