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For Companies At a Glance
- Tasks: Engage with guests, promote attractions, and ensure a smooth visitor experience.
- Company: Join the fun team at The London Dungeon and Shrek’s Adventure! London.
- Benefits: Enjoy a Merlin Magic pass, discounts, and an Employee Assistance Programme.
- Why this job: Be the face of iconic attractions and create unforgettable memories for visitors.
- Qualifications: Confident communicator with a flair for entertainment and sales skills.
- Other info: Fixed-term role until November 2025 with flexible hours during peak seasons.
What you\’ll bring to the team
The London Dungeon and Shrek’s Adventure! London are currently recruiting for Admissions Hosts to join our outgoing, self-motivated, sales and customer service focused team as we gear up for the busy peak season. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).
About the role
Operating from the busy heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!
You will have the opportunity to tailor a guests’ perfect visit to Merlin’s London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as smoothly as possible.
You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service.
This is a fixed-term role until November 2025 with a minimum of 10 guaranteed hours per week for grabs. Our attractions are open daily so full availability is needed, and you’ll be expected to work your fair share of weekdays, weekends and peak season/school holiday dates too. As this role is to help cover our Halloween peak period you need to be fully available from the 18thof October until the 2ndof November 2025.
So, if you have the flair for theatrical, a love of entertainment and, of course, a wicked sense of fun then apply today!
Qualifications & Experience
- You’ll have the confidence to engage and interact with thousands of visitors and passers-by each day, giving world class customer service and up selling our offers.
- You’ll be used to working in a high-pressure environment, preferably from within the entertainments industry, but wherever your previous experience lies full training will be given.
- You’ll understand the importance of exceeding KPIs and targets, and driving revenue through utilising excellent sales skills, as well as making sure that you are working within health, safety, and standard operating procedures at all times.
- We are a very close-knit team here and so we need team players that are happy to help others as well as working independently.
- Ultimately, we’re looking for someone who is willing to go above and beyond to help deliver unforgettable experiences that our iconic attractions deserve.
Benefits
- A Merlin Magic pass allowing your friends and family to visit our attractions
- Employee Assistance Programme
- 40% online LEGO discount
- 25% discount in retail and food
- Access to an exclusive employee discount website and much more
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.49/Hr.
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Admissions Host employer: The Dungeons
Contact Detail:
The Dungeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Host
✨Tip Number 1
Get to know the attractions inside out! Familiarise yourself with all the exciting offers and experiences at The London Dungeon and Shrek’s Adventure! London. This way, when you’re chatting with potential guests, you can really sell the magic and make their visit unforgettable.
✨Tip Number 2
Practice your pitch! Stand in front of a mirror or grab a mate and rehearse how you’d engage with guests. Being vocal and enthusiastic is key, so let your personality shine through when you’re promoting those amazing attractions!
✨Tip Number 3
Network like a pro! Connect with others in the entertainment industry, whether it’s through social media or local events. You never know who might have tips or leads on job openings that could be perfect for us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities to join our fun-loving team!
We think you need these skills to ace Admissions Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your flair for entertainment and how you can engage with guests. Don’t be afraid to show us your fun side!
Tailor Your Application: Make sure to tailor your application to the Admissions Host role. Highlight any previous experience in customer service or sales, especially in high-pressure environments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant details without rambling on too much!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our team at the heart of London’s attractions!
How to prepare for a job interview at The Dungeons
✨Know the Attractions Inside Out
Before your interview, make sure you’re familiar with The London Dungeon and Shrek’s Adventure! London. Research their key features, shows, and any special events. This will not only show your enthusiasm but also help you answer questions about how you can enhance guests' experiences.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or handled difficult situations. Think about how you engaged with customers and created memorable moments. This is crucial for a role that focuses on guest interaction!
✨Demonstrate Your Sales Savvy
Since the role involves upselling and meeting KPIs, be ready to discuss your sales experience. Share specific instances where you successfully promoted products or services. Highlight your ability to engage with people and persuade them to take action.
✨Embrace the Fun Factor
This role is all about creating magical experiences, so let your personality shine through! Be prepared to showcase your flair for entertainment during the interview. You might even want to think of a fun way to present yourself or your ideas—after all, they’re looking for someone with a wicked sense of fun!