Fulfillment Manager (Shifts) in Whetstone

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories.

The Dune Group operates a single Distribution Centre (DC) in the UK, which services the demand from the UK and EU Retail estate, International franchise partners, Wholesale customers and all e-commerce orders. Stock is received at the DC from our global suppliers and will be stored and distributed in line with customer orders and merchandising plans. Additionally, the DC has a very active Quality Control department dealing with not just quality checks, but also remedial activities.

We are recruiting for two Fulfilment Managers, one for each shift pattern:

• Early Shift: 6:00am to 2:00pm
• Late Shift: 2:00pm to 10:00pm

As a Fulfilment Manager, you will lead our Retail and International warehouse operations, ensuring the efficient flow of stock and delivery of fulfilment activities in line with business, customer and regulatory requirements. You will have overall responsibility for warehouse operations and supporting administration functions, driving high standards of service, quality, compliance and cost performance.

Reporting into the wider Operations team, you will lead and develop a management team consisting of three Warehouse Supervisors and one Admin Supervisor, with responsibility for the Distribution Centre operatives and admin teams. You will play a key role in workforce planning, operational performance, continuous improvement initiatives and team development.

Working closely with colleagues across Logistics, Customs Compliance, Customer Services and Head Office functions, you will help deliver a customer-focused, high-performing fulfilment operation that consistently meets business objectives and customer expectations.

Contract type: Permanent

Hours: 40 hours (Breaks are paid)

Full training is provided.

About you: We are looking for experienced warehouse or fulfilment leaders who thrive in a fast-paced environment and enjoy motivating teams to achieve results. You are commercially minded, highly organised and capable of balancing operational priorities while maintaining exceptional service standards. You will have strong leadership skills and are passionate about developing people, improving processes and delivering operational excellence. You are comfortable working collaboratively with a range of stakeholders and can confidently make decisions in a dynamic distribution environment.

RESPONSIBILITIES:

• Manage the end-to-end fulfilment operation across Retail and International warehouses.
• Oversee inbound, stock receipt, picking, packing and dispatch activities to achieve KPI and SLA targets.
• Ensure warehouse administration activities are completed accurately and on time.
• Manage store distribution and transportation activities in line with business requirements.
• Ensure customer orders are fulfilled in accordance with Retail, Wholesale and Franchise customer expectations.
• Lead, coach and develop Warehouse Supervisors and the Administration Supervisor to deliver outstanding performance.
• Set objectives, monitor performance and identify development opportunities for team members.
• Plan labour resources effectively, including recruitment and agency labour requirements.
• Drive a culture of continuous improvement, identifying opportunities to improve productivity, service and efficiency.
• Monitor operational performance metrics and productivity measures.
• Maintain stock integrity and inventory accuracy across all fulfilment operations.
• Ensure compliance with Health & Safety policies, audited processes, HMRC regulations, AEO requirements and Bonded Warehouse protocols.
• Build effective relationships with internal stakeholders and external partners.
• Manage operational expenditure within budget and identify cost-saving opportunities.

EXPERIENCE / SKILLS REQUIRED:

Essential:

• Minimum 2 years' experience operating at Distribution Centre Manager level or an equivalent leadership role.
• Significant experience within a fast-paced retail distribution, warehouse or fulfilment environment.
• Experience supporting both UK and international customers, with knowledge of associated operational requirements and documentation.
• Proven ability to lead, coach and develop high-performing teams.
• Demonstrable experience driving operational efficiencies and process improvements.
• Strong people management and stakeholder management skills.
• Excellent organisational, planning and prioritisation abilities.
• Strong problem-solving and decision-making skills.
• Ability to work independently and adapt to changing business demands.

Desirable:

• Experience using Island Pacific or similar ERP/Warehouse Management Systems.
• Experience working within a customs bonded warehouse environment.
• Good understanding of Health & Safety legislation and best practice within warehousing or distribution.
• Experience of carrier management and transport operations.
• Knowledge of HMRC, AEO and customs compliance requirements.

About the perks:

• Free onsite parking.
• Canteens with vending machines, food storage and Microwaves.
• Free Tea and Coffee provided.
• Lockers provided to keep your personal belongings safe.
• Full uniform provided including Safety Shoes and Hi-Viz Vest.
• Overtime optional, paid at time and half.
• Open-minded company, welcoming thoughts and ideas to be shared.
• Working with charitable organisations to help raise funds and give something back.
• 60% employee discount on Dune products.
• 33 days holiday (inclusive of the bank holidays).
• Cycle2work Scheme.
• Free Eyecare Vouchers.
• Company pension scheme.
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.

What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk.

A few things that might help: Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can. Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.