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- Tasks: Deliver outstanding customer service via phone, email, live chat, and post.
- Company: Dune London, a leading affordable luxury footwear brand celebrating 30 years of excellence.
- Benefits: 60% employee discount, 25 days holiday, pension scheme, and life assurance.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Passion for customer service and basic PC literacy required.
- Other info: Flexible hours, ongoing training, and opportunities for personal development.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary, the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
Are you passionate about delivering outstanding customer service? We are looking for a Customer Experience Advisor to join our vibrant Customer Experience Team at Dune London’s Distribution Centre in Leicester. As an integral part of our business, you will ensure our customers receive excellent service across various communication channels, including phone, email, live chat, and post.
Our structured office hours promote a healthy work-life balance, and we provide ongoing training and support, including real-time coaching sessions, to help you succeed.
- Acknowledge and respond to general queries via telephone, email, live chat and post with a friendly and “can do” approach.
- This could include Dune website, Dune retail stores or Dune concessions.
- Follow GDPR guidelines (Data Protection) to every customer contact.
- Take ownership of every opportunity to upsell other products offered by Dune London in a positive “Sales Through Service” attitude.
- Contribute directly and take ownership of all tasks within the Customer Experience Department.
- Be flexible when asked to assist with or undertake ad-hoc tasks.
- Develop and maintain a high level of knowledge about our products, our business, retail law and the customer experience industry.
- PC literate – particularly in MS Office suite.
- A sound understanding of the Data Protection Act and PCI DSS and their application to the customer service environment.
- A flexible approach to working hours during business peak times.
Company growth and opportunity:
- Working with charitable organisations to help raise funds and give something back.
- 60% employee discount on Dune products.
- 25 days holiday (plus the bank holidays).
- Company pension scheme.
- Life assurance for all team members.
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
A few things that might help: Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can.
Customer Support Specialist (Saturday & Sunday) in Whetstone employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Saturday & Sunday) in Whetstone
✨Tip Number 1
Get to know Dune London inside out! Research their products, values, and customer service approach. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers through various channels, role-play different scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your 'can do' attitude! Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and familiar with our online presence, which is key for this role.
We think you need these skills to ace Customer Support Specialist (Saturday & Sunday) in Whetstone
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, take some time to research Dune London. Familiarise yourself with our products, values, and what makes us tick. This will help you tailor your application and show us that you're genuinely interested in being part of our team.
Show Off Your Customer Service Skills: As a Customer Support Specialist, you'll need to demonstrate your passion for outstanding customer service. Use your application to share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your 'can do' attitude!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Write in a friendly tone and make sure your enthusiasm for the role comes across. Remember, we’re looking for someone who fits into our vibrant team!
Apply Through Our Website: Make sure you apply through our official website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re serious about joining Dune London!
How to prepare for a job interview at The Dune Group
✨Know Your Stuff
Before the interview, dive deep into Dune London's brand values, product range, and customer service ethos. Familiarise yourself with their website and even visit a store if possible. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your 'can do' attitude and ability to handle various communication channels.
✨Understand the Importance of Data Protection
Brush up on GDPR guidelines and the Data Protection Act, as these are crucial in a customer service role. Be ready to discuss how you would ensure compliance while providing excellent service. This shows that you take customer privacy seriously and understand the legal aspects of the role.
✨Be Flexible and Positive
Dune London values flexibility, especially during peak times. During the interview, express your willingness to adapt and take on ad-hoc tasks. A positive attitude towards upselling and contributing to the team will make you stand out as a candidate who aligns with their 'Sales Through Service' approach.