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For Companies At a Glance
- Tasks: Lead US wholesale operations, ensuring compliance and driving operational excellence.
- Company: Dune London, a leading affordable luxury footwear brand with global reach.
- Benefits: 60% employee discount, 25 days holiday, blended working, and team socials.
- Why this job: Join a growing company where your ideas matter and make a real impact.
- Qualifications: Experience in US wholesale operations and strong EDI knowledge required.
- Other info: Friendly culture with opportunities for personal development and wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
We are looking for a hands-on operations manager to own and lead US wholesale partner operations end-to-end, ensuring accurate, compliant, and scalable execution from sell-in through to invoice. This role is accountable for orderbook integrity, OTIF performance, EDI and vendor portal compliance, chargeback prevention, and revenue protection across the US wholesale business. Working closely with Sales, Finance, Logistics/DC, IT and the ROW Wholesale Operations Manager, you will drive operational excellence, simplify complex workflows, and support profitable growth within a highly regulated retail environment.
RESPONSIBILITIES
- Own operational delivery for a portfolio of US wholesale partners, ensuring SLA and compliance adherence.
- Manage the full order-to-cash process, including PO accuracy, changes, cancellations and reallocations.
- Oversee EDI and vendor portal compliance, routing guides, labelling and required documentation for US retailers.
- Prevent and resolve chargebacks through accuracy, compliance, root-cause analysis and partnership with Finance.
- Lead US go-to-market readiness: NuORDER setup, samples, imagery, calendars, pack compliance and ship windows.
- Partner cross-functionally with Sales, Merchandising and Supply Chain to align operations with forecasts and trading.
- Identify and elevate operational, compliance and financial risks; drive resolution across teams.
- Deliver operational reporting (sales, stock, OTIF, compliance and chargebacks) and lead continuous improvement.
EXPERIENCE / SKILLS REQUIRED
- Proven experience in US wholesale operations or US retailer compliance.
- Strong working knowledge of EDI and vendor portals.
- Hands-on order-to-cash experience in a wholesale environment.
- Strong NuORDER or equivalent B2B platform capability.
- Advanced Excel and operational reporting skills.
- Excellent communication skills across time zones and stakeholders.
Desired
- Experience with complex US routing guides and department store partners.
- Exposure to ERP/WMS systems and BI tools.
- Understanding of cross-border shipping, duties and lead-time risk.
- Track record simplifying manual or legacy processes.
About the perks
- Blended working – spreading your time across our office and remote working.
- Sustainable office in bustling West London (near Westfield).
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity; Dune is evolving all the time.
- Open-minded company, welcoming thoughts and ideas to be shared.
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products – what’s not to love!
- 25 days holiday (plus the bank holidays).
- Cycle2work.
- Company pension scheme.
- Life assurance for all team members.
- We look after our people.
- 3.00 p.m. finish every pay day Friday!
- Team socials and drinks – we like to have fun!
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
- Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
- Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can.
- Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.
US Wholesale Operations Manager (UK Based) employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land US Wholesale Operations Manager (UK Based)
✨Tip Number 1
Do your homework! Research Dune London, the role, and even your interviewer on LinkedIn. The more you know, the better you can tailor your conversation and show that you're genuinely interested.
✨Tip Number 2
Prepare some solid examples of your past experiences that align with the job requirements. Think about how you've tackled challenges in wholesale operations or compliance – this is your chance to shine!
✨Tip Number 3
Practice makes perfect! Run through potential interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace US Wholesale Operations Manager (UK Based)
Some tips for your application 🫡
Do Your Homework: Before you start writing your application, take some time to research Dune London. Understand our brand, values, and the specifics of the US Wholesale Operations Manager role. This will help you tailor your application and show us that you're genuinely interested.
Show Off Your Skills: Make sure to highlight your relevant experience in US wholesale operations and EDI compliance. Use specific examples from your past roles to demonstrate how you've successfully managed similar responsibilities. We want to see how your skills align with what we're looking for!
Keep It Clear and Concise: When writing your application, be clear and to the point. Avoid jargon and keep your language straightforward. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at The Dune Group
✨Know Your Stuff
Before the interview, dive deep into Dune London's brand values, their product range, and recent news. Understanding their position in the market will help you connect your experience with their goals, especially in US wholesale operations.
✨Showcase Relevant Experience
Prepare specific examples from your past roles that highlight your expertise in order-to-cash processes, EDI compliance, and managing complex workflows. Tailor these examples to demonstrate how they align with the responsibilities of the US Wholesale Operations Manager role.
✨Ask Smart Questions
Come prepared with insightful questions about Dune's growth strategy, their approach to operational excellence, and how they handle challenges in the US market. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to discuss how you would handle specific challenges related to chargeback prevention or compliance issues. Think through potential scenarios beforehand and outline your problem-solving strategies to impress your interviewers.