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- Tasks: Support the team in delivering exceptional customer service and store experience.
- Company: Join a family-run business with over 25 years of footwear expertise and a commitment to sustainability.
- Benefits: Enjoy a friendly culture, competitive commission, 60% discount, and flexible working options.
- Why this job: Be part of a vibrant team, drive success, and grow your career in a fun environment.
- Qualifications: Inspire and motivate others, have a passion for fashion, and a hands-on approach.
- Other info: Access to wellbeing resources and opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
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Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable.
Perhaps it’s because they’ve been in our founder’s family for four generations or because we’ve been doing what we do for over a quarter of a century; footwear and accessories are in our blood.
We’re a family business which is reflected in the open and friendly culture. We’re small enough for you to have a voice and big enough for there to be plenty of progression opportunities.
We’re also making steps to build a more sustainable future. We’re committed to reducing our carbon emissions and are working with the BRC Climate Action Roadmap to work towards achieving net zero targets across the retail industry by 2040. Head to our website for more details.
Our future is bursting with opportunity. We’re opening new stores and growing our wholesale, international and online business. We’ve also invested in an amazing new office in the heart of West London to enable us to fulfil our creativity and work collaboratively. There couldn’t be a better time to join. You belong at Dune!
About the role
You’ll join our vibrant team in Ashford where you will play an integral role at the heart of our business. You’ll be entrusted to support the team to deliver the Dune experience and exceed our customers’ expectations in service and in-store experience. Our Supervisors offer fantastic support to our management and sales teams. You’ll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do
About you
We would love you to have:
- Ability to inspire and motivate a team to deliver excellent customer service
- A hands-on approach where you set a great example for the team, exhibiting confidence and enthusiasm towards our customers and product
- Ability to support both the management and sales team to achieve and drive sales and targets
- An eye for detail, enabling our stores to stay flawless
- Passion and enthusiasm for shoes and fashion, keeping up to date with the latest trends
What’s in it for you?
· Friendly and open culture with plenty of opportunity for development
· We recognise retailing as an art and offer bespoke professional apprenticeship programmes
· A competitive commission scheme which rewards the teams’ sales efforts
· Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
· Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
· 60% employee discount on Dune products – what’s not to love!
· 33 days holiday (inclusive of bank holidays – pro rata if part time)
· We’re happy to talk flexible working & understand the importance of work-life balance
· Company pension scheme
· Life assurance for all team members
· We look after our people – employee awards where we celebrate success and reward commitment
· Team incentives and socials – we like to have fun!
· Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
· Open-minded company, welcoming thoughts and ideas to be shared
· Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
· Our own Wellbeing Allies – there to talk when you need them.
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Supervisor - Ashford employer: The Dune Group
Contact Detail:
The Dune Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ashford
✨Tip Number 1
Familiarise yourself with Dune's brand values and culture. Since they pride themselves on a friendly and open environment, showing that you align with their family-oriented approach during your interactions can make a strong impression.
✨Tip Number 2
Demonstrate your passion for shoes and fashion by staying updated on the latest trends. Being able to discuss current styles and how they relate to Dune's offerings will show your enthusiasm and knowledge in the field.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of examples from your past experiences where you've successfully motivated a team or improved customer service, as this role heavily relies on inspiring others.
✨Tip Number 4
Engage with the community around Dune. Whether it's through social media or local events, showing that you're invested in the brand and its initiatives, especially regarding sustainability, can set you apart from other candidates.
We think you need these skills to ace Supervisor - Ashford
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Dune's family-oriented and friendly culture. Highlight your ability to work collaboratively and how you can contribute to a positive team environment in your application.
Tailor Your CV: Make sure your CV reflects your experience in retail, particularly in customer service and team leadership. Emphasise any previous roles where you inspired or motivated a team, as this is crucial for the Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for shoes and fashion. Mention specific trends you are excited about and how you can bring that enthusiasm to the Dune team. Be sure to connect your personal values with their commitment to sustainability.
Showcase Relevant Skills: Highlight skills that align with the job description, such as attention to detail, sales achievement, and customer service excellence. Use specific examples from your past experiences to demonstrate these skills effectively.
How to prepare for a job interview at The Dune Group
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for shoes and fashion during the interview. Share any personal experiences or insights about current trends, as this will demonstrate your genuine interest in the industry and align with the company's values.
✨Highlight Team Leadership Skills
Prepare examples of how you've successfully motivated and inspired a team in previous roles. Discuss specific situations where you led by example, ensuring excellent customer service and a positive work environment, which is crucial for the Supervisor role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share stories that illustrate your ability to exceed customer expectations and how you would instil this mindset within your team at Dune.
✨Demonstrate Attention to Detail
Since maintaining a flawless store environment is key, prepare to talk about how you ensure attention to detail in your work. Provide examples of how you've previously managed store presentation or product displays to enhance the customer experience.
