The Dune Group, based at our London Head Office, is seeking a Senior Support Analyst to join the IT Operations team. You will be the senior escalation point for IT issues, supporting users, business-critical applications, and e-commerce platforms across stores, the Distribution Centre, and head office.
You will mentor junior staff, collaborate with Service Desk and 3rd line teams, and help drive service improvements in a fast-paced retail environment.
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Senior IT Support Lead – Retail & E‑Commerce employer: The Dune Group
Dune is an exceptional employer, offering a vibrant and friendly culture that fosters personal growth and development. As a family business with over 25 years of experience, we provide our Store Managers in Gretna with ample opportunities for progression, a competitive bonus scheme, and a generous employee discount, all while ensuring a healthy work-life balance. Join us to be part of a team that values your voice and celebrates success together!
