Senior IT Support Analyst - Retail & E‑Commerce

Senior IT Support Analyst - Retail & E‑Commerce

Full-Time 40000 - 50000 £ / year (est.) No working from home possible
The Dune Group

At a Glance

  • Tasks: Provide top-notch IT support and mentor junior staff in a fast-paced retail environment.
  • Company: Join Dune London, a leading name in retail and e-commerce.
  • Benefits: Enjoy competitive pay, career growth, and a vibrant team culture.
  • Other info: Be part of an innovative company with exciting challenges and opportunities.
  • Why this job: Make a real difference in IT operations while working with a dynamic team.
  • Qualifications: Experience in IT support and a passion for mentoring others.

The predicted salary is between 40000 - 50000 £ per year.

Dune London is seeking a Senior Support Analyst to join the IT Operations team at our London Head Office.

You will handle user support, critical applications, digital platforms, and infrastructure across stores, the Distribution Centre, and Head Office.

As a senior escalation point, you will mentor junior staff, work with Service Desk colleagues and external partners, and contribute to service improvements in a fast-paced retail environment.

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Senior IT Support Analyst - Retail & E‑Commerce employer: The Dune Group

Dune London is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of West London. As a Design Assistant, you'll benefit from hands-on experience in a leading fashion brand, with opportunities for personal growth and development, alongside a generous employee discount and a supportive environment that prioritises wellbeing and work-life balance.

The Dune Group

Contact Details:

The Dune Group Recruitment Team

We think you need these skills to ace Senior IT Support Analyst - Retail & E‑Commerce

User Support
Critical Applications Management
Digital Platforms Knowledge
Infrastructure Management
Mentoring
Service Desk Collaboration
Service Improvement